Inemesit Akpan

AKPAN, INEMESIT OKON 18 Adebayo Mokuolu Street, Anthony Village, Lagos State, Nigeria --LinkedIn Profile: https://www.linkedin.com/in/inemesit-akpan-/ PROFILE SUMMARY A seasoned virtual assistant and customer support representative, with handson experience in interfacing with customers to answer their questions, sort any issues they might have with using company products and/or services and generally ensure a great customer experience. EMPLOYMENT HISTORY Freelance Content Writer February 2020 - Present Responsibilities • Content development • Copy writing • Content editing • Website/Blog management • Social media management • Writing search engine optimized content for blogs and websites • Content strategy development and direction for media platforms Freelance Virtual Assistant August 2021- Present Responsibilities • Support clients in creating and managing schedules • Sending/responding to emails • Scheduling appointments • Carrying out market/product research • Making travel arrangements • Managing social media accounts • Handling customer requests and enquiries CORE SKILLS/COMPETENCIES • Microsoft office suite • Research design and development • Customer relationship • Project management • Excellent communication skills • Strong organizational skills • Digital Marketing INTERESTS/HOBBIES Writing, public speaking, and playing board games. EDUCATION Institution: University of Lagos, Akoka, Lagos. January 2018 – March 2019 Qualification: M.Sc. Environmental Toxicology and Pollution Management. Institution: University of Uyo, Akwa Ibom State. May 2010 – June 2015 Qualification: B.Sc. Zoology (Animal and Environmental Biology Major) REFERENCES Available on request