Imola Szabó

personal data Name: Date of birth: Telephone: E-mail: Address: Emese Imola Szabó 11th August 1990 --1039 Budapest, Pünkösdfürdő utca 38-40. work experience January 2020 - freelance translator - Budapest April 2019 – January 2020 assistant - Continental Wood Kft.    translating communication, partner relations administration June 2018 – April 2019   IT IS soft skill and project trainer - TCS Hungary project specific training to new joiners of our team, training plan and documentation conducting mock call sessions and soft skill trainings to newcomers of the IT IS department October 2016 – June 2018      service desk analyst // queue manager - TCS Hungary on call assistance of application and hardware related issues understand, troubleshoot and resolve complex IT problems SME, SPOC - participate in regular calls with support teams, process clarification and delivery, coordinate team work supervising offshore team queue management - fast and precise overview of issues in a limited timeframe to achieve target, ticket monitoring and distribution March 2016 – October 2016   guest coordinator - Hostie, Budapest short term apartment (50) rental, managing reservations, administration coordinating the daily work of cleaners and hosts, checking guests in and out March 2011 – October 2015    freelance tour guide, Budapest sightseeing, cultural and gastro tours team buildings front and back office at tour operator, hostel receptionist education- ELTE – szakfordító és audiovizuális fordító – dubbing, voice-over, translating (legal, technical) Péter Pázmány Catholic University, BA - international administration - European Union law, politics and economics Pál Vásárhelyi Economics and Tourism Bilingual Secondary School, certified tour guide additional education April 2014 – May- human rights volunteer at IO Association - Sofia, Bulgaria intern and volunteer at Messzelátó Association - Budapest exchange student – Rotary Club, Córdoba, Argentina language skills English Spanish German advanced advanced intermediate current projects   run a marathon in 2 years constantly reducing my ecological footprint