Imola Szabó

January 2020 -                                                                          freelance translator - Budapest

April 2019 – January 2020                                                   assistant - Continental Wood Kft.

·      translating

·      communication, partner relations

·      administration

June 2018 – April 2019                                                        IT IS soft skill and project trainer - TCS Hungary

·      project specific training to new joiners of our team, training plan and documentation

·      conducting mock call sessions and soft skill trainings to newcomers of the IT IS department

October 2016 – June 2018                                                   service desk analyst // queue manager - TCS Hungary

·      on call assistance of application and hardware related issues

·      understand, troubleshoot and resolve complex IT problems

·      SME, SPOC - participate in regular calls with support teams, process clarification and delivery, coordinate team work

·      supervising offshore team

·      queue management - fast and precise overview of issues in a limited timeframe to achieve target, ticket monitoring and distribution

March 2016 – October 2016                                               guest coordinator - Hostie, Budapest

·      short term apartment (50) rental, managing reservations, administration

·      coordinating the daily work of cleaners and hosts, checking guests in and out

March 2011 – October 2015                                                freelance tour guide, Budapest

·      sightseeing, cultural and gastro tours

·      team buildings

·      front and back office at tour operator, hostel receptionist