Imo Samuel Eka

Imo Samuel Eka - |- A results-focused and customer-centric expert with three years of experience in roles such as Cold Calling and Chat/Phone/Email Support. Proficient in handling issues proactively, cultivating client connections, and exceeding sales target for business growth. I aim to use my strong communication and sales skills to make a valuable contribution to my team's success. Professional Experience Customer support specialist January 2023 - Present Dlian Global Enterprise ● Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. ● Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. ● Actively listened to customer inquiries and concerns, providing appropriate solutions and information. ● Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. Customer service representative January 2022 - December 2022 Remote, Florida 08/2022– 12/2022 ● Generating leads and prospecting for new clients through cold calling, networking, and referrals. ● Calling potential clients to gather information about their insurance needs and analyze their risk profiles. ● Presenting and explaining insurance policy options to clients and helping them make informed decisions. ● Quoting and negotiating insurance premiums and terms with clients. ● Maintaining client records and updating policy information as required. ● Providing excellent customer service and addressing client inquiries and concerns promptly. Developing and maintaining strong relationships with clients to promote customer loyalty and retention EDUCATION Bachelor of Science: Applied Health Brigham Young University Rexburg, Idaho 2023- present ACCOMPLISHMENT CERTIFICATION ● Successfully resolved and closed an average of 50-60 customer inquiries per day, maintaining a high customer satisfaction rating. ● Implemented a new system for handling customer claims, resulting in a 20% reduction in claim processing time and improved overall efficiency. ● Received multiple commendations from customers for exceptional service, leading to a 10% increase in customer retention. ● Relationships with a diverse client base, resulting in a 30% increase in client. CERTIFICATION  Customer service certification  Work readiness Certificate SKILLS Detailed-oriented Problem solving Time management Empathy Client relationship management Critical thinking Organizational skills Multi-tasking