Imo Samuel Eka

Hi my name is Imo Samuel Eka, I am a certified customer service specialist and a sales and marketing professional with over 3 years of experience, through working remotely in the above mentioned roles, I have honed my proficiency in English language, enabling me to communicate effectively with my clients from diverse backgrounds. Throughout my career, I have excelled in the following areas: sales, marketing, cold calling, customer service support, chat support, proactivity and quality control. I am an excellent team member and in my previous role, I successfully collaborated with team members which resulted in 55% increase in positive work performance. As a customer support specialist, I was able to manage customer's concern effectively that led to 45% increase in client retention. I provided support to my team on call management and delivered a constructive feedback to the senior management to ensure high quality service. My experience as a sales and marketing personnel further enhanced my skills in excellent communication, handling issues proactively, empathy, cold calling, multi-tasking and appointment setting.

I am confident in my ability to contribute my skills to the growth of any company that values innovation and growth while further enhancing my professional development, I am confident in being an valuable asset to your team. Thank you.