Imman Claudia Quinones

IMMAN CLAUDIA QUINONES OPERATIONS SUPERVISOR ABOUT PROFESSIONAL SKILLS • MS Excel and PPT – Pivot Charts, Data Cleaning, Graphs, Data Analysis using LEAN methodology • Ability to plan and delegate tasks and assignments • Communication Skills – Ensures that all updates/directives are properly communicated within the Team and able to answer questions PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P: - E:-A: Sesame St. Sunrise Village, Matina Aplaya, Davao City, Dava del Sure 8000 I am an experienced Operations Supervisor with a background of QA Analyst seeking for a full-time position in any field of BPO programs WORK EXPERIENCE OPERATIONS SUPERVISOR Teleperformance and VXI Davao - Technical and Sales | Oct 2018 - Sept 2021 Training for Supervisor’s Foundation Training led by TP L&D – Jan 2019 Provided daily/weekly reports regarding the team's performance Accomplished Root Cause Analysis Training led by TP L&D QUALITY ASSURANCE ANALYST Teleperformance Davao - Telecommunications and Travel | Oct 2014 - Oct 2018 Training and certification in Coaching for Success, Be A Hero, NEXT Gen QA and GDS Pilot Team in Davao Assigned QA Analyst for the successful GDS Pilot Team Facilitates client and internal call calibrations Project member of LSS GB Project CUSTOMER AND TECHNICAL SUPPORT REPRESENTATIVE IQOR and Teleperformance Davao - Telecommunications and Travel | Jan 2011 - Oct 2014 Resolves customer's queries and attains OPS KPIs Produces quality calls and ensures to follow client specific processes EDUCATION BACHELOR OF SCIENCE IN NURSING Brokenshire College | S.Y. 2010 AWARDS Top QA Of The Quarter Teleperformance | Q1 2015 and Q3 2018