Imman Claudia Quinones

I have been in the BPO (call center) industry for 8 years. 2 years as an agent for technical and customer service support (voice and non-voice), 4 years as a Quality Assurance Analyst and 2 year as Team Leader. I am familiar with Spreadsheets, Word, Email and PowerPoint since those are part of the tools that I'm using as an analyst. I also know how to handle people and do multitasking. After I ended my role as a team leader, I became an executive virtual assistant responsible in managing my client's day-to-day activities like email and calendar management, travel and research, booking appointments, doing administrative tasks, recruitment, etc. I am very much willing to be trained in the areas I am not familiar with. I always strive to be the best I can be everyday and to learn new skills and knowledge.