Immaculater Obioma Amailo

Immaculater Obioma Amailo     Lagos State Nigeria - -- Professional Summary Customer-focused professional with over 8 years of diverse experience in customer service, virtual assistance, and IT support. Adept at delivering exceptional customer experiences through effective communication, problem-solving, and proactive assistance. Proven track record in managing virtual support functions, ensuring seamless operations and client satisfaction. Expertise includes leveraging IT solutions to enhance customer interactions and streamline processes. Known for fostering positive client relationships, optimizing virtual assistance workflows, and consistently exceeding service expectations. Seeking an opportunity to apply a rich blend of customer service and virtual assisting skills to contribute to a dynamic and client-centered environment. Skills Virtual Assistance Administration Data Entry Customer Support IT Support Email/Inbox Management Call Management Complaint resolution Appointment Scheduling Teamwork and Collaboration Analytical and Critical Thinking Planning and Coordination Communication Travel planning. Official writing and presentation skills Meeting Coordination and planning Microsoft Office tools CRM/Workflow Management Tools (eg: Slack, Hubspot, Trello, Asana, Jira, Click Up, Motion, Calendly, Freshdesk, Google Workspace). Virtual Assistance Administration Customer Support IT Support Call Management Complaint resolution Appointment Scheduling Teamwork and Collaboration Analytical and Critical Thinking Planning and Coordination Travel planning Official writing and presentation skills Meeting Coordination and planning Microsoft Office tools CRM/Workflow Management Tools (eg: Slack, Hubspot, Trello, Asana, Calendly, Freshdesk, Google Drive) Data entry Work Experience 05/2023 to Current IT Support Nigerian Railway Corporation – Lagos State, Nigeria Provides valuable assistance to the Data Processing Officer in executing various tasks. Offers technical support and troubleshooting issues to ensure seamless data processing operations. Manages and organises official email correspondence with a keen attention to detail. Attends to user queries promptly, ensuring all support needs are met effectively. Coordinates both internal and external client calls, facilitating smooth communication channels. Oversees the proper functioning of office equipment, manages inventories, and facilitates the ordering/replacement of equipment and supplies. Introduces innovative approaches and procedures to enhance process efficiency and optimize record retention, management, and recovery. Performs administrative duties, including data management, to contribute to the efficient operation of the office. 01/2019 to 12/2021 Virtual Administrative Assistance Archiving Health Nigeria Initiative (AHNI) Orchestrated streamlined operations by meticulously managing appointments, schedules, and meetings for directors, proactively communicated creative ideas and innovative approaches to enhance the efficiency of processes and products, focusing particularly on records storage, management, and retrieval. Demonstrated expertise in utilizing various tools such as Zoom, Loom, Slack, Click-up, Monday.com, Asana, Trello, SFDC, Zoho, Wire, HubSpot, Zendesk, Freshdesk, Microsoft Office, and Google Suite. Orchestrated the creation and drafting of speeches, correspondences, and reports for executives. Coordinated outgoing and incoming client calls, providing comprehensive office, technical, and support services. Monitored clients' needs, activities, and expectations to ensure satisfaction and enhance client retention. Facilitated collaboration with various industries to promote and sustain organizational goals. 10/2010 to 12/2018 Customer Service Representative /Sales Representative Amaco Nigeria Limited Drove a remarkable 20% increase in monthly sales by deploying advanced product knowledge and engaging customers effectively. Actively participated in upselling and cross-selling strategies to elevate average transaction values. Managed and processed customer orders with precision, ensuring accurate and timely delivery to enhance overall customer satisfaction. Implemented an efficient inventory tracking system, reducing order fulfilment times by 15% and contributing to enhanced operational efficiency. Provided crucial administrative support, including meticulous data entry, filing, and maintaining organized records for easy retrieval. Assisted in creating and maintaining employee schedules, optimizing staffing levels to accommodate peak business hours, and ensuring seamless operations. Consistently surpassed monthly sales targets by implementing effective sales strategies and providing coaching to the sales team. Streamlined the order fulfilment process and achieved a 30% reduction in errors by implementing a robust quality control system. Collaborated with suppliers to negotiate favourable terms, resulting in a significant 10% cost reduction for bulk orders. Education 2017 Bachelor of Science: Computer Science Education Nnamdi Azikiwe University - Awka- Anambra State. 2013 Nigeria Certificate in Education: Computer Science/Chemistry Education Federal College of Education - Yola- Adamawa State. Training and Certification ALX Virtual Assistant LinkedIn Administrative Foundation Customer Support Specialist; serving customers through phone calls, chat, and text Udemy Customer Support Skills Fundamental Course in Salesforce Coursera Google Technical Fundamentals Other Training Asana, Mobile Graphics like Canva, Social Media Tools (WhatsApp, Facebook, Instagram, Twitter, Telegram) Usage, and Automation.