WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
TALENTPOP| Mar 2022 - Sep 2022
(Bridal Gowns Account - Email)
IMELYN C. ODIVELAS
CUSTOMER SERVICE
REPRESENTATIVE | TECHNICAL
SUPPORT REPRESENTATIVE
PERSONAL PROFILE
I am hardworking, committed, passionate,
and dedicated when it comes to work. I
have developed into a driven worker who
is skilled at multitasking. Someone who
never loses up in their quest for adequate
and appropriate solutions and views
challenges as opportunities.
CONTACT DETAILS
--Purok 12 Tibungco, Davao City
SKILLS AND ABILITIES
Time management
Adaptibility
Willingness to learn
Transferable Skills
Customer Service
Answer inquiries and complaints of customers
through email.
Efficient in using Zendesk
Can handle minimum of 50 tickets per day
CUSTOMER SERVICE REPRESENTATIVE
VXI GLOBAL HOLDINGS| Aug 2021 - Sep 2022
(Healthcare Account - Voice)
Answer inquiries and complaints of customers by
phone.
Book a reservation for transportation.
Scheduling a medical appointment.
Handling two-way calls to assist customers with
their insurance coverage.
CUSTOMER SERVICE REPRESENTATIVE
VXI GLOBAL HOLDINGS | Aug 2017 - Aug 2021
(Food Services Account - Email / Chat)
Can handle a minimum of 115 email contacts a day
via non-voice interactions
Responding to customers' inquiries, complaints,
and concerns about the Food Delivery Platform
Promoted as Account Associate 3 or Agent Lever III
TECHNICAL SUPPORT REPRESENTATIVE
TELEPERFORMANCE | Feb 2017 - Aug 2017
(Technical and Billing Account - Voice)
Responded to customer queries and complaints by
phone.
Resolving technical issues like network issues, TVs,
and activating modems.
Troubleshooting technical issues
Awarded Best in Attendance every month.
EDUCATION HISTORY
Email Management
Phone Etiquette
Computer Literate
Bliss, Zendesk, Salesforce, Shopify
RIZAL MEMORIAL COLLEGES, INC.
Bachelor of Secondary Education major in English
Nov 2017 - July 2022
