Imaobong Okeke

IMAOBONG OKEKE United Estate, Sangotedo, Lagos, Nigeria. |-|- LinkedIn | http://www.linkedin.com/in/imaobongokeke. SUMMARY ● Motivated self-starter with experience in Customer Relations and Administration with a proven ability to work with difficult situations and provide a high level of service ● Currently pursuing a certification as a Virtual Assistant. ● Excels in providing exceptional service to clients; especially skilled with handling challenging customers. EDUCATIONAL BACKGROUND English Studies B.A English PROFESSIONAL WORK EXPERIENCE Customer Support Executive Rainbows Electronics Ltd April 2010 – October 2015 Nov 2019 – Jul. 2022 ● Build sustainable relationships and trust with at least 600+ customer accounts through open and interactive communication. ● Manages more than 1000 incoming calls ● Identifies and assesses 500+ customer’s needs to achieve satisfaction. Customer Service Representative OAK EXCLUSIVE DESIGNS LIMITED. Apr. 2018 – Oct. 2019 ● Assisted the Merchandising team by allocating samples, monitoring inventory levels and production status to communicating sales analysis for future buys strategies ● Managed administrative duties including maintenance issues, incident reports, solve resolutions that resulted in the general positive welfare of 38 customers ● Worked closely with the production department to create and maintain marketing materials for sales EXTRACURRICULAR ACTIVITIES Secretary, YAF Enabling 40+ youth to successfully overcome challenges faced in their career journeys through an intensive career-building program. Project Coordinator, YAWAI January 2023 - Present Actively member of 8 ambassadors to raise awareness and drive sustainable youth-led initiatives violence, girl-child abuse and skill acquisition. CERTIFICATION Virtual Assistant African Leadership Acceleration (ALX) Initiating and Planning Projects University of California Jobberman Soft-Skills Training September 2022 March 2021 January 2021 SKILLS Good Communication Strategic Planning Project Coordination Women Empowerment Community Development INTERESTS Conflict Resolution LANGUAGES Ibibio - Native English - Expert Yoruba - Conversational