IMAOBONG JACOB
Customer Support
REFERENCES
References available on request
EDUCATION
National certificate in Accounting
Nigeria Polytechnic
2019 - 2021
Diploma in Customer Servicee
Allison
2025
About Me
I am a dedicated Customer Service professional with over 4 years
of experience providing email and chat support for businesses of
all sizes. I am known for my clear communication, problem-solving
skills, and ability to deliver high-quality service in fast-paced
remote environments, ensuring every interaction is handled with
professionalism, empathy, and efficiency.
WORK EXPERIENCE
Jan 2025 - Feb 2026
Modsquad Inc. US(Remote)
Customer Support
Handled customer enquiries, resolved complaints, and followed up
with customers while maintaining brand tone.
Assisted customers with account signing-up issues, updates, policy
changes, and cancellations. Collaborating with the team.
SKILLS
Dec 2023 - Jan 2025
Clear communication
Oriflamme Cosmetics Sweden (Remote)
Attention to details
Customer Support
Problem-Solving/Time Management
Organizational Skill
Empathy/ Customer Rapport.
TOOLS/SOFTWARE
Zendesk, Shopify
Google Workspace, Slack
Asana, ClickUp
LANGUAGE
English
Managed customer inquiries for orders, shipping, returns, and
products.
Assisted with account setup, tracking, refunds, and cancellations.
Collaborated with the team to ensure smooth support.
March 2021 - Nov 2023
Polaris Bank Limited, Lagos (Onsite)
Customer Service Representative
Handled banking customer inquiries on accounts, transactions, and
card services. Resolved complaints while following bank policies and
maintaining customer trust.
Assisted with account setup, password resets, and transaction issues
