Imaobong Jacob

I am a dedicated and experienced customer service professional with a solid background in both the banking and sales industries. My role has involved working directly with customers through inbound and outbound calls, offering support, solving problems, and ensuring that every interaction is handled with care and professionalism. I have developed strong communication and interpersonal skills that allow me to understand customer needs, resolve complaints, and provide smooth and efficient service, especially in high-pressure environments.

In addition to handling service-related tasks, I have a strong background in outbound cold calling. I reached out to potential clients, introduced relevant products or services, and closed sales by identifying customer needs and matching them with the right solutions. This has sharpened my sales skills and taught me how to stay confident, persuasive, and focused on results while still being attentive and respectful to each person I speak with.

My key skills include communication, problem-solving, active listening, patience, and time management. I am also tech-savvy and comfortable using customer relationship management (CRM) tools like Zendesk and Salesforce to manage tickets, follow up on issues, and maintain accurate records. These tools have helped me stay organized, prioritize tasks, and ensure no customer is left behind or unattended.

I pride myself on staying calm and solution-focused, even when dealing with difficult customers or complex problems. I aim to turn every challenge into a chance to provide a great customer experience. I’ve consistently met or exceeded performance targets, thanks to my ability to stay focused, collaborate with team members, and deliver quality service and sales results.

Beyond just resolving issues or closing sales, I genuinely enjoy helping people. I believe good customer service builds trust, loyalty, and long-term relationships. That’s why I treat every customer interaction as an opportunity to create a positive impact.

I am confident in my ability to represent any company with professionalism and care. My experience has prepared me to handle diverse customer needs, stay flexible, and always keep the customer’s best interest in mind.