IMADE ERHABOR| CLIENT SUCCESS & OPERATIONS MANAGER
Lagos, Nigeria | --| LinkedIn :https://www.linkedin.com/in/imadeerhabor/
PROFESSIONAL SUMMARY
As a marketing operations professional with a strong track record in agency environments, I
specialize in streamlining client onboarding, optimizing internal systems, and ensuring
deliverables stay on track. At my last agency role, I improved lead-to-client conversion by 35%
and cut onboarding time in half by redesigning intake workflows and communication systems. I
bring a proactive, detail-driven approach to cross-functional coordination ensuring every client
touchpoint reflects clarity, speed, and strategic value
EDUCATION
Auchi Polytechnic – Auchi, Nigeria
HND, Marketing
October 2019- March 2022
WORK EXPERIENCE
Operations Manager
April 2024 - March 2025
Dlux Entertained – Remote
● Managed over 150 inbound leads per quarter, qualifying and scheduling calls that
converted at 20–30% with the CEO.
● Led the end-to-end onboarding process for new service-based and dental clients, reducing
average onboarding time by 50% through improved intake forms, guided walkthroughs,
and CRM integration.
● Monitored progress across 20+ active projects, maintaining a 98% deadline adherence rate
through proactive team check-ins and structured communication.
● Facilitated communication with internal and external stakeholders, cutting follow-up delays
by 40% and improving task turnaround time.
Project Manager/CSR
May 2022 - June 2024
Icestores Fashion Hub – Lagos
● Developed and implemented new SOPs that decreased handoff errors by 30%, ensuring
process continuity during scaling.
● Supported hiring and onboarding of 5–7 freelance creatives and contractors per quarter,
ensuring seamless integration and timely task execution.
● Oversaw tool usage and file organization across platforms (Google Workspace, Canva),
reducing duplicated work and misplaced assets by 25%.
CORE SKILLS
● Lead Qualification & Sales Coordination
● Client Intake Workflow Optimization
● Agency Project Lifecycle Oversight
● Cross-Functional Team Communication
● Operations & SOP Development
● Freelancer Onboarding & Management
● Marketing-Driven Client Success
● Remote Collaboration & Time Management
● Internal Process Automation
● Strategic Use of Creative Tools
INTERESTS
Women Empowerment
● Webinars and Seminars
Bini- Native
●
Skill Improvement
LANGUAGES
English - Expert
●
TOOLS PROFICIENCY
Google suite, Microsoft Suite, Hubstaff, Airtable, Notion, Clickup, Asana, Trello, Zoom, Canva,
Slack, Loom, Mailchimp