Imade Erhabor

IMADE ERHABOR| CLIENT SUCCESS & OPERATIONS MANAGER Lagos, Nigeria | --| LinkedIn :https://www.linkedin.com/in/imadeerhabor/ PROFESSIONAL SUMMARY As a marketing operations professional with a strong track record in agency environments, I specialize in streamlining client onboarding, optimizing internal systems, and ensuring deliverables stay on track. At my last agency role, I improved lead-to-client conversion by 35% and cut onboarding time in half by redesigning intake workflows and communication systems. I bring a proactive, detail-driven approach to cross-functional coordination ensuring every client touchpoint reflects clarity, speed, and strategic value EDUCATION Auchi Polytechnic – Auchi, Nigeria​ HND, Marketing ​ ​ October 2019- March 2022 WORK EXPERIENCE Operations Manager​ April 2024 - March 2025 Dlux Entertained – Remote​ ●​ Managed over 150 inbound leads per quarter, qualifying and scheduling calls that converted at 20–30% with the CEO. ●​ Led the end-to-end onboarding process for new service-based and dental clients, reducing average onboarding time by 50% through improved intake forms, guided walkthroughs, and CRM integration. ●​ Monitored progress across 20+ active projects, maintaining a 98% deadline adherence rate through proactive team check-ins and structured communication. ●​ Facilitated communication with internal and external stakeholders, cutting follow-up delays by 40% and improving task turnaround time. Project Manager/CSR​ May 2022 - June 2024 Icestores Fashion Hub – Lagos​ ●​ Developed and implemented new SOPs that decreased handoff errors by 30%, ensuring process continuity during scaling. ●​ Supported hiring and onboarding of 5–7 freelance creatives and contractors per quarter, ensuring seamless integration and timely task execution. ●​ Oversaw tool usage and file organization across platforms (Google Workspace, Canva), reducing duplicated work and misplaced assets by 25%.​ CORE SKILLS ●​ Lead Qualification & Sales Coordination​ ●​ Client Intake Workflow Optimization​ ●​ Agency Project Lifecycle Oversight​ ●​ Cross-Functional Team Communication​ ●​ Operations & SOP Development​ ●​ Freelancer Onboarding & Management​ ●​ Marketing-Driven Client Success​ ●​ Remote Collaboration & Time Management​ ●​ Internal Process Automation​ ●​ Strategic Use of Creative Tools INTERESTS Women Empowerment ●​ Webinars and Seminars Bini- Native ●​ Skill Improvement LANGUAGES English - Expert ●​ TOOLS PROFICIENCY Google suite, Microsoft Suite, Hubstaff, Airtable, Notion, Clickup, Asana, Trello, Zoom, Canva, Slack, Loom, Mailchimp