Ilavbare Adeola Victoria
Professional Summary
Detail oriented and tech savvy Virtual Assistant with over 10 years of combined experience in customer
service, operations support, sales assistance, and nonprofit coordination. Proficient in managing remote
workflows, improving efficiency, and delivering exceptional customer experiences. Strong communicator
across phone, chat, and video; excellent organizational skills; highly motivated and reliable.
Core Competencies
• Remote Administrative & Operational Support
• Customer & Client Relations
• Sales Lead & CRM Management
• Scheduling, Dispatch Prep & Calendar Management
• SOP Documentation & Workflow Optimization
• Research
• Data Entry, Reporting & Spreadsheet Management
• File Management & Digital Organization
• Multitasking in Fast-Paced Environments
• Strong Written & Verbal Communication
• Social Media Management & Advertising
• Website Development/ UI&UX Design
Professional Experience
Virtual Assistant (Freelance)
Remote | 2023 – 2025
• Support multiple clients with customer communications (chat, email, calls), scheduling, and general
administrative tasks.
• Maintain and update CRM systems; manage leads, quotes, and booking entries.
• Develop and maintain Standard Operating Procedures (SOPs) and organize digital filing systems for
consistency and better workflow.
• Assist in hiring efforts: screen candidates, set up interviews, and manage onboarding paperwork.
• Generate reports, handle data entry, update spreadsheets, and ensure tasks are completed accurately
and on time.
Fundraising & Operations Coordinator
Ahbidi Foundation, Nigeria | 2022 – 2024
• Coordinated fundraising campaigns and donor communications, tracking metrics and managing logistics.
• Oversaw onboarding and training of volunteers; maintained updated records.
• Handled administrative duties: data entry, record keeping, awareness outreach for children with disabilities.
Customer Service Officer
First City Monument Bank, Nigeria | 2018 – 2022
• Delivered high-quality customer service: addressed inquiries, complaints, and requests with empathy and professionalism.
• Supported sales activities by identifying customer needs, suggesting products, and converting leads.
• Ensured regulatory compliance in transactions and service delivery.
• Managed customer data in CRM systems to ensure accurate follow-ups and retention.
Education & Certifications
• BSC in Computer Science – (National Open University of Nigeria)
• Certificate: UI/UX Design (Coursera)
• Certificate: Web Development (She Codes)
• Social Media Management & Advertising SpecialIist(DMI)
• Fundamentals of Artificial Intelligence(IBM SkillsBuild)
Technical Skills
• CRMs (HubSpot, Zoho, Salesforce – basic to intermediate)
• Microsoft Office Suite (Excel, Word, Outlook)
• Google Workspace (Docs, Sheets, Drive, Calendar)
• Communication Tools: Zoom, Slack, WhatsApp Business
• Task & Project Management: Trello, Asana, ClickUp
• SOP & File Organization, Cloud Storage tools
Professional Attributes
• Self-motivated with strong ownership of work
• Excellent attention to detail
• Adaptable to new tools & processes quickly
• Able to multitask and manage time well
• Reliable and consistent
