Ikedinobi Blessing Ngozi

IKEDINOBI BLESSING NGOZI Lagos State, Nigeria-- PROFESSIONAL SUMMARY I am an experienced Virtual Assistant who is good at providing excellent administrative support and project management. I am skilled in managing schedules, handling communication, coordinating meetings, and performing data entry. My expertise extends to customer service, digital marketing, and social media management/marketing. With strong communication skills and a tech-savvy approach, I help streamline operations and enhance productivity. I am dedicated to supporting businesses and entrepreneurs in achieving their goals. SKILLS ● Customer service/support ● Time management ● Email marketing ● Effective communication ● lead generation ● Proactive ● Social media marketing ● Team collaboration ● Graphic design ● Flexibility ● Video editing ● Adaptability ● Calendar management ● Emotional intelligence ● Inbox management ● Project management ● Travel itinerary ● Time management ● Google suite WORK HISTORY 04/2018 to 01/ 2023 Business Manager/customer service /digital marketing Perfect touch salon and spa ● Implemented strategic initiatives that resulted in a 20% increase in revenue within 6 months. ● managed social media accounts, increased followers by 15% and engagement by 30% resulting in a sales increase of 40% ● Assisted with marketing strategy development to increase public awareness and customer engagement. ● implemented a customer feedback system resulting in a 10% increase in review and repeat businesses 02/2016 to 09/2018 Sales representative/customer support Nigeria Breweries PLC ● successfully met and exceeded the target by 10% through effective prospecting and client relationship management ● managed customer inquiries and complaints promptly achieving a 20% increase in customer satisfaction ratings. ● worked closely with the sales team to identify customer needs and provide appropriate solutions, resulting in increased customer loyalty. 10/2004 to 06/2008 Sales representative/customer support Barry white video rentals studio ● Consistently exceeded monthly sales targets by 20% through proactive upselling and cross-selling techniques ● Educated customers on new releases, promotions and membership benefits, resulting in an increase in demand ● Provided exceptional customer service by addressing inquiries, resolving issues and ensuring customer satisfaction EDUCATION Pius Comprehensive Secondary School WAEC certificate Micheal okpara university BSC in Marketing TRAINING AND CERTIFICATIONS ALX Africa-2024 ● virtual assistant programe ● calendar management ● inbox management ● travel itinerary Digital Witch Academy - 2024 ● Customer service/support ● Use of CRM software Hubspot Academy _2024 ● Email marketing ● Digital Marketing MSL class- 2023 ● Graphic Design ● Copywriting ● video editing