Ikedinobi Blessing Ngozi

Hello!

I am a customer service support specialist and a digital marketer, with a recent certification from the ALX Virtual Assistant program.

With a strong foundation in both customer service and digital marketing, I bring a unique blend of skills to the table. My experience in customer service means I’m attuned to understanding customer needs and resolving issues effectively, ensuring a positive brand experience. On the marketing side, I’m equipped to create and execute strategies that resonate with your target audience, driving engagement and loyalty.

The VA program has sharpened my ability to manage multiple tasks across different time zones, ensuring efficiency and consistency in everything I do. This combination of skills allows me to not only connect with customers on a deeper level but also to strategically position your brand in the marketplace.

In today’s fast-paced digital world, having someone who understands both the frontlines of customer service and the broader marketing landscape is invaluable. I’m excited to bring this holistic approach to your company, helping to build stronger customer relationships and drive your brand’s success

 I have over 10 years of experience in thriving across different work environments delivering customer service, Administrative support and marketing across diverse businesses, individuals, and consultants.

My career began as a customer service assistant and administrative support in an E-commerce company in 2010 which made me to be passionate about a successful business.

Since then, I have transitioned into other successful careers like marketing, sales roles, digital marketing, email marketing and social media management collaborating with over 8 companies in B2C, B2B, E-commerce and Healthcare both on-site and remotely to deliver outstanding customer support, Administrative task resolving complex issues and social media management. creating online awareness and marketing campaigns. this exposure has made me master different business CRM like Hubspot, Freshdesk, Asana, Intercom, Google Suite, Trello, Slack, zoom etc

my success is embedded in my strong skills which include:

Emotional intelligence

Growth mindsets

Grith

Tech-savvy

Proactive

Open-mindedness

Flexible

Time management 

I am passionate about delivering results and values, If you want someone to enhance your customer service experience and administrative duties supporting your business growth, I would love to connect and discuss how I can contribute to your success