Ikeagu Ogochukwu Josephine

IKEAGU JOSEPHINE CUSTOMER SERVICE CONTACT-- Monsuru Bisiriyu, Ago palace way okota, Lagos state. EDUCATION- Godfrey okoye university International Relations Profile Summary Motivated and customer-oriented Customer care Representative with a proven track record of efficiently resolving issue, fostering positive customer relationships, and boosting customer satisfaction. Possesses outstanding communication abilitie, active listening skills, and effective problem solving technique. Skilled in managing inquiries,addresslong complaints, and delivering exceptional service to promote customer loyalty. Hibisuc skin care - Customer Care Support Worked collaboratively with internal teams to ensure efficient order processing and issues resolution. Achieved a customer satisfaction rating of over 90% by delivering prompt and precise solutions. Provided assistance to customers through phone, email, and chat, effictively resolving inquiries and complaint. skills Promoted additional company products and services, contributing to revenue growth. Outstanding verbal and written communication - Conflicts resolution and problem Blueband Butter Spread solving Customer Service Representative Active listening and empathy Time Management and Multitasking Teamwork and Adaptability Sales techniques and up selling strategies. skillful in managing time efficiently to meet deadlines and handle multiple tasks simultaneously. Experience in providing excellent service to potential customers and handling inquiries professionally. Critical Thinking Languages English-Fluent Ensuring accuracy in documents, correspondence, scheduling to avoid mistakes. Monitored customer interactions and offered insights to refine service strategie.