Ikeagu Ogochukwu Josephine

In my most recent position at Hibiscus Skin Care , I was responsible for managing customer inquiries and complaints via phone and email. I handled up to 50-70 inquiries per day, consistently meeting performance metrics for response time, issue resolution, and customer satisfaction. My ability to resolve issues efficiently and with empathy contributed to an improvement in customer satisfaction ratings by 20% within six months.

Additionally, I was part of a team that created and implemented a customer feedback loop, which allowed the company to capture and address recurring customer concerns. This initiative resulted in a 25% decrease in customer complaints and a significant improvement in overall product feedback.