Ijeoma Umejiaku

IJEOMA UMEJIAKU Founder’s Associate | Operations & Executive Support | CRM & Systems Optimization PROFESSIONAL SUMMARY High-agency operations and executive support professional with 4+ years of experience driving structured execution across productivity, CRM systems, and administrative workflows. Experienced in inbox triage, calendar control, CRM hygiene, and disciplined follow-through in fast-paced environments. Digital-native and systems-minded, with strong judgment, clear communication, and consistent ownership of outcomes. Comfortable leveraging AI tools to increase speed and efficiency while maintaining discretion and accuracy. CORE COMPETENCIES • • • • • • • • Executive Inbox & Calendar Management (Microsoft 365 / Google Workspace) CRM Operations & Data Hygiene (Follow Up Boss, HubSpot – foundational) Task & Workflow Ownership (Asana, ClickUp, structured tracking systems) Growth Support & Contact List Validation Process Design & SOP Adherence AI-Assisted Drafting & Summarization (ChatGPT, structured prompts) Professional Communication & Stakeholder Coordination Detail-Oriented Execution & Follow-Through Discipline PROFESSIONAL EXPERIENCE Administrative / Operations Assistant – Faris Team Real Estate Brokerage (Remote, Canada) 2025 – 2026 • • • • • • Manage structured follow-up workflows across 8,000+ CRM contacts Maintain CRM hygiene by verifying records and ensuring clean data integrity Coordinate agent feedback workflows and document decisions Use structured tracking systems to prevent task loss and ensure accountability Prepare concise summaries and updates to support faster decision-making Flag operational risks early to prevent downstream issues Lead Operations Assistant – Peak View Properties (Remote, New York) 2024 – 2025 • Maintained clean lead databases and ensured CRM updates were accurate • • • Built and validated contact lists for outreach campaigns Logged notes, updated deal stages, and tracked follow-up sequences Supported pipeline visibility through structured tracking Administrative Virtual Assistant Intern – Bullion Marketing Agency, Lagos 2023 – 2024 • • • Supported task tracking via ClickUp Organized documentation and internal file systems Assisted with reporting and structured administrative processes Executive Assistant / Virtual Assistant – MartPaul Nig. Ent., Abuja 2020 – 2023 • • • • • Managed executive inbox and calendar, prioritizing communications Prepared meeting briefs and maintained organized documentation systems Built repeatable templates for recurring communications and reports Executed structured workflows independently with minimal supervision Maintained disciplined follow-through across operational tasks SYSTEMS & TOOLS Microsoft 365 (Outlook, Calendar, Teams, Excel) • Google Workspace • Follow Up Boss • HubSpot • Asana • ClickUp • ChatGPT & AI drafting tools • Excel / Google Sheets EDUCATION B.Sc. Mass Communication – Nnamdi Azikiwe University (Second Class Upper) Diploma in Word Processing & Desktop Publishing Certificate in IT Support & Virtual Assistance