IJEOMA EZENWA CHARITY
Bwari, FCT Abuja, Nigeria- --
Customer Support Specialist
Professional Summary
An empathetic and dedicated customer support specialist with over3 years of
experience in the industry. Knowledgeable range of systems, including Freshdesk,
Intercom and Hubspot..Focusing on building strong relationships and providing
solutions that meet the needs of individual customers. Am also skilled at understanding
the needs of each customer and finding creative solutions that meet those needs.Skilled
at resolving customer issues and providing excellent service..Has a passion for
delivering excellent excellent customer service and always willing to go extra mile to
ensure customer satisfaction.Has a talent for putting customers at ease and making
them feel like they are in good hands
COMPETENCE/SKILLFULNESS
Proficient in navigating some customer support software such as Freshdesk, Intercom,
Slack, Hubspot Product knowledge, ,calm under pressure, ability to handle irate
customers,strong time management.
WORK EXPERIENCE
Digital Witch I.T Support - 02/2020 to 12/2022 (Remote)
Responsibilities;
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Experienced with a variety of customer support software including Freshdesk,
Intercom, Slack, Hubspot,Trello, Asana, Google suites etc.
Upsell Achieved Built -back customer trust, achieved vendor of choice from 30%
- 60% engagement
Used active listening skills to understand customer needs and provide solutions
Consistently recognized for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery, and team-player attitude.
Resolved an average of 15 customer issues per day, resulting in a 95% customer
satisfaction rate.
Showed empathy when addressing customers' concerns,troubleshooting their
problems and found a solution that resolved their issues.
Communicated clearly and effectively with customers, both in person and over
the phone.
● Strived continually in gathering important data in my research to meet my
customer needs and improving daily in making sure my customers are happy and
satisfied.
● Resolved an average of 10 customer issues per day, resulting in a 95% customer
satisfaction rate.
Tonz Furniture Enterprises- 05/2019 to 12/2020(On Site)
Responsibilities
● Supported customers via live chat and email support.
● Moved a focused problem to satisfaction
● Used active listening skills to understand customer needs and provide solutions.
● Made sure the customers are happy and satisfied
Education
Chukwuemeka Odumegwu Ojukwu University Anambra State
Bachelor of Science in Biochemistry
09/-
TRAINING AND CERTIFICATION
ALISON
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Diploma in Customer Service
UNIVERSITY OF VIRGINIA (COURSERA)
● Customer Service Fundamentals
DIGITAL WITCH SUPPORT Community
● On Demand I.T Skills
