Ihvi
Chrisha
Balagtas
VIRTUAL ASSISTANT
PROFILE
EDUCATION
Dedicated customer service
representative looking to further
career by working as a Virtual
Assistant. Well-orgized and able to
multitask while maintaning a high
level of professionalism and
attention to detail. In my previous
role, I was able to maintain our
good seller perfomance evaluation
for 10 consecutive months.
-)
CONTACT
--https://ihvichrisha.wordpress.com/
Block 12 Lot 20, Michael
St., Xevera Subd. Tabun,
Mabalacat City, Pampanga
SKILLS
Answering inquiries in a polite
and professional manner
Self-motivation and
commitment
Communication and
interpersonal skills
Organisational and time
management skills
Managing inbox/emails,
calendar
Knowledge in
Zendesk/HelpDesk, Google
sheets, Google docs, Google
foms, Google calendar,
Facebook page
Good command in English
OLONGAPO CITY NATIONAL HIGHSCHOOL
Highschool degree
EXPERIENCES
-)
ALORICA
Customer Service Representative
Answer calls to assist customers regarding their
postpaid bills, internet connection, and basic
technical issues
Guiding how to open an account, add a line, port in
their number from a different provider
Take payments, information over the phone
- )
MAJOREL
Customer Service Representative
Inbound and outbound calls
Helping clients with their hotel reservations
Updating clients if there are any issues with their
bookings online
Call properties to confirm availabilities
( 2021-Now )
BLACKEDGE DIGITAL
Customer Support Specialist
Answering calls, doing outbound, answering emails
Inquiries regarding their orders online (e-commerce)
Advise buyers if there are any issues, delays with the
shipment
Sending invoice, receipts
