Ihsan

IHSAN Customer Support Agent Address: Dheri Katti Khel, Hakeemabad,Nowshera City KPK Pakistan. SUMMARY Customer Support Agent with 2 years of experience providing Email, Live Chat, and Phone Support for e-commerce businesses. Skilled in handling customer inquiries with patience, professionalism, and empathy. Known for resolving issues efficiently while maintaining a positive customer experience. Committed to delivering high-quality support and building long-term customer relationships. SKILLS ➢​ Email Support & Inbox Management ➢​ Live Chat Support (Real-Time Assistance) ➢​ Phone Support & Customer Handling ➢​ Complaint Resolution & Problem Solving ➢​ Customer Satisfaction & Retention ➢​ Clear Communication & Active Listening ➢​ CRM & Helpdesk Tools Tools & Technologies ➢​ HubSpot CRM ➢​ Zendesk (Ticketing System) ➢​ Livechat web (Live Chat Support) ➢​ Google workspace (Gmail, Docs and Sheets) ➢​ Zoom (Client Meeting) ➢​ Trello (Task Management) ➢​ Webex (Phone Support) EXPERIENCE Lets Outsource SMC Private Limited (December-2023 - December-2025) - 2 Years Customer Support Agent I have worked at Lets Outsource SMC Private Limited, Rawalpindi, Pakistan, as a Customer Support Agent for 2 years. During this time, I handled multiple online projects, providing Email, Live Chat, and Phone Support. My responsibilities included responding to customer inquiries, resolving complaints, assisting with orders and services, and ensuring a professional and positive customer experience. I consistently focused on quick response time and customer satisfaction EDUCATION (September - 2021 - August-2025) - 4 Years I have completed my Bachelor's degree in English from the University of Peshawar, Khyber Pakhtunkhwa, Pakistan, which has helped me develop strong communication and writing skills. Availability Available for 8–10 hours per day Open to long-term remote opportunities Languages English (Intermediate – Professional Communication) Personal Strengths ➢​ ➢​ ➢​ ➢​ Calm and patient under pressure Strong problem-solving approach Quick learner and adaptable Focused on customer satisfaction and long-term relationships