Iheanyi Joy

IHEANYI JOY IJEOMA-,- https://shorturl.at/DxUry Port Harcourt, Rivers state. Nigeria. PROFESSIONAL SUMMARY Highly skilled detail-oriented Customer Service Virtual Assistant with a proven track record of delivering exceptional support through visual communication tools and platforms [Google meet, Zoom, Classin, HubSpot, Freshdesk, Intercom]. Adept at providing real-time assistance via live chat, video calls, and screen-sharing technologies. Ensuring customer satisfaction and seamless resolution of inquiries. Combines strong interpersonal communication skills to support a wide range of customer needs. Demonstrates professionalism, patience and problem-solving abilities in a fast-paced, customer-focused environments. SOFT SKILLS ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Communication Skills Problem Solving Skills Time Management Skills Multi-tasking Skills Conflict Resolution Attention to Detail Empathy and Patience Meeting Performance Metrics TECHNICAL SKILLS ➢ ➢ ➢ ➢ ➢ ➢ ➢ CRM [HubSpot, Freshdesk, Intercom Google Workspace [Meet, Docs, Drive, Calendar, Slides, Forms] Email and Calendar Management Lead Generation and Appointment Setting Online Research Graphic Design Administrative Management WORK EXPERIENCE VIRTUAL OPERATIONS AND CUSTOMER SUPPORT March 2023- Till Date AB ARTWORLD COMPANY NIG LTD Provides frontline support to customers, handling inquiries, complaints, and product information with efficiency and professionalism. Assist in creating a welcoming and helpful store environment. ➢ Respond to Customer Inquiries ➢ Resolve Complaints ➢ Process Orders and Transactions ➢ Maintain Customer Records ➢ Provide Product Information ➢ Follow up with Customers ➢ Monitor and Report Feedback ➢ Maintain a Positive Attitude VIRTUAL CUSTOMER SUPPORT May 2015- April 2022 WIRE MONGER NIG LTD. Responding promptly and professionally to customer inquiries via phone, email and messaging platforms. Conducting follow-ups to ensure customer satisfaction and resolve any ongoing issues. ➢ ➢ ➢ ➢ Process Order and Transactions Order Management Issue Resolution After Sales Support PROFESSIONAL CERTIFICATE Career Crafters Academy | Intensive Virtual Assistant Training 2025 EDUCATION University of Nigeria Nsukka | Bachelor of Education in English 2012.