Igor Kostadinov

 Igor Kostadinov Contact Information: Phone: - (Mobile/Viber/WhatsApp) Email:-LinkedIn: Igor Kostadinov Location: Skopje 1000, Macedonia Professional Summary: Highly motivated IT professional with over 18 years of experience in Cloud, Hybrid, and On-premises environments across Telecom, Banking, IT Operations, and Managed Services domains. Expertise in Microsoft Azure, Linux, Microsoft Dynamics AX2012/D365, and ITIL. Committed to delivering high-quality service and staying updated with the latest technological advancements. Core Competencies: Microsoft Azure Linux (CentOS, Red Hat Enterprise Linux) Microsoft Dynamics AX2012/D365 Incident Management ITIL Networking (LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, wireless access points, firewalls) Monitoring/Log Ingestion (Zabbix, Nagios, SCOM, Microsoft Azure alerts) ITSM Solutions (BMC Remedy, Cnext Microsoft delivery, Atlassian Jira, Top desk) Scripting (Bash, PowerShell) Virtualization (Windows Virtual PC, Microsoft Hyper-V, VMWare, Oracle VirtualBox) Education: Ss. Cyril and Methodius University in Skopje - Computer Science and Engineering, “Internet and Mobile Technologies” (2019) Certifications: Microsoft Certified Azure Fundamentals - AZ-900 Microsoft Certified Dynamics 365 Fundamentals (CRM) - MB-910 Microsoft Certified Dynamics 365 Fundamentals (ERP) - MB-920 Completed Microsoft official course AZ-104 Microsoft Azure Administrator (In process of preparing for AZ-104 certification) Preparing for A2 level Dutch certification Professional Experience: Tech Ops Engineer HSO Global Services, Skopje, Macedonia 2020 - Present Configure, manage, and monitor cloud platform's virtual networks, storage, computing resources, and identity system. Provide technical support, monitor systems, troubleshoot, and resolve issues to ensure system availability. Administer and troubleshoot Azure AD connect and various integrations. Perform root-cause analysis for service interruptions and establish preventive measures. Manage backup strategy and oversee daily operations for secure backups and restore testing. Execute CICD pipeline troubleshooting. Deliver and maintain Dynamics AX 2012 and Dynamics 365 F&O solutions and services internationally. Execute data and model refreshes and deployments. Create and update internal documentation and procedures. Advise customers on industry best practices and ensure continuous improvement of service. System Engineer Asseco South Eastern Europe, Skopje, Macedonia 2019 - 2020 Install and improve ASEBA LIVE communication platform. Monitor system health, alert, and take prompt actions in case of abnormalities. Configure and optimize system environments according to standards and client requirements. Provide maintenance and technical support, troubleshoot, and resolve issues to ensure system availability. Enhance customer satisfaction by providing continuous updates on request statuses. Participate in the installation and daily maintenance of the ASEBA LIVE platform during the Covid-19 pandemic, contributing to Asseco's recognition with the SIGMA/OECD award. IT and Operation Support Engineer Managed Service Department, Seavus, Skopje, Macedonia 2015 - 2019 Provide technical support, troubleshooting, maintenance, and upgrades for clients' environments and infrastructure. Identify operational problems, investigate complaints, and complete troubleshooting procedures. Implement Business/Functional/Product Roles and manage access on various systems. Improve operational quality by studying, evaluating, and recommending process redesigns. Lead the department to achieve significant milestones, ranking 48th among the top 501 Managed Service Providers worldwide in 2019. Technical Skills: Text Editors: vi, vim, nano Scripting: Bash, PowerShell Virtualization: Windows Virtual PC, Microsoft Hyper-V, VMWare, Oracle VirtualBox Networking: LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, wireless access points, firewalls Monitoring/Log Ingestion: Zabbix, Nagios, SCOM, Microsoft Azure alerts ITSM Solutions: BMC Remedy, Cnext Microsoft delivery, Atlassian Jira, Top desk Languages: English (Fluent) Dutch (A2 level) Personal Attributes: Proactive and able to express professional opinions while listening to others. Ability to work well under pressure and manage multiple project deadlines. Self-motivated, detail-oriented, and able to meet deadlines. Excellent problem-solving and troubleshooting skills. Eagerness to learn new things and tackle challenges “out of the box.” Knowledge of best practices and IT operations in always-up, always-available services.