Igbende Nicholas Terkaa

Igbende Nicholas Terkaa Customer Support Analyst Professional Summary Customer Support Analyst with practical experience in handling customer inquiries, resolving issues, and delivering excellent service via digital platforms. Skilled in live chat, email support, and CRM tools, with a strong ability to communicate clearly, manage complaints, and improve customer satisfaction. Work Experience Customer Support Analyst (Freelance / Remote) | 2023 – Present - Managed customer inquiries via live chat, email, and social media platforms - Resolved issues related to accounts, services, and user complaints - Maintained accurate customer records using CRM tools - Escalated complex issues appropriately - Ensured fast response time and high customer satisfaction Customer Support / Administrative Assistant (Adamawa Agro Business Support Programme NYSC PPA) | 2024 - Provided frontline support to farmers and stakeholders - Responded to inquiries and guided users through processes - Handled complaints and ensured timely resolution - Maintained records of client interactions Digital Support & Data Assistant (NYSC) | 2024 - Supported data entry and management for programs - Assisted in handling inquiries and feedback - Used digital tools for reporting and communication Education B.Eng. Agriculture and Environmental Engineering Joseph Sarwuan Tarka University, Makurdi, Benue State Skills Customer Support (Chat, Email, Social Media), CRM Tools, Complaint Resolution, Communication, Data Entry, Problem Solving Tools Zendesk, HubSpot, Freshdesk, Google Workspace, Microsoft Office, Slack, WhatsApp Business