Igbende Nicholas Terkaa

I am a dedicated Customer Support Specialist with 2+ years of experience handling inbound and outbound calls, email, and live chat support. I help businesses improve customer satisfaction by resolving issues quickly, professionally, and with empathy.

I have hands-on experience using tools like Zendesk, Freshdesk, and HubSpot to manage tickets, track customer interactions, and maintain organized workflows.

🔹 What I can help you with:

• Inbound & Outbound Phone Support

• Email & Live Chat Support

• CRM Management (Zendesk, Freshdesk, HubSpot)

• Complaint Resolution & Customer Retention

• Lead Generation & Follow-ups

I am reliable, detail-oriented, and comfortable working remotely. My goal is to ensure every customer has a smooth and positive experience while helping your business grow.