Hephzber is proficient in the use of Business Intelligence Tools namely: Excel, Power BI, Tableau and IBM Cognos Analytics and possesses strong programming skills in Python, R, SAS and SQL. She is an expert in conducting thorough data analysis to uncover trends, patterns, and opportunities for process optimization, leading to increase in operational efficiency. In addition, she spearheaded the development and implementation of business intelligence solutions in organizations she has worked with, resulting in 100% improvement in data accuracy and reporting efficiency.