Ifeyinwa Mike Okeke

IFEYINWA MIKE-OKEKE General Virtual Assistant Lagos State, Nigeria || SUMMARY Efficient and detailed-oriented General Virtual Assistant with over Six months as a virtual assistant and 4 + years of comprehensive administrative support experience. Proven expertise in data entry, document management, CRM systems, calendar coordination, email management, Lead generation and research tasks. Knowledgeable in digital solutions with strong communication skills, proactive attitude, attention to details, experienced in supporting remote teams and managing multiple client requirements. Demonstrated ability to improve operational efficiency by 30% while maintaining 100% accuracy in sensitive data handling and client communications. SKILLS ▪Data Entry & Database Management ▪ Document Storage & Organization▪ Email Management & Correspondence ▪Scheduling Appointment & Calendar Management ▪Recruitment & Selection ▪Time Management ▪Customer Service ▪3CX VOIP ▪Communication Skills ▪Task Prioritization ▪Google Workspace & Google Calendar ▪Negotiation ▪Microsoft Office Suite ▪Meeting Minutes & Documentation ▪ Travel Arrangements & Itinerary Planning ▪Attention-to-detail ▪Client Engagement and Report Coordination ▪Lead list Preparation ▪CRM tools Proficiency eg Monday.com, Sales Force, Zoho and Airtable etc. ▪Operations Management ▪Regulatory Compliance ▪Collaboration ▪ ▪Stakeholder Engagement ▪Organizational Skills ▪Data Management ▪Reporting PROFESSIONAL EXPERIENCE Administrative Assistant (Virtual) 03/2025 - Present Innonurt - Ghana • Data Entry & Documentation: Prepare meeting minutes, organize research notes, and maintain accurate database records with 100% accuracy • CRM Management: Store, update, and collect information for marketing campaigns through CRM systems, tracking client interactions and follow-ups • Appointment setting and Calendar Coordination: Manage executive calendars, prevent scheduling conflicts, and ensure clients are prepared and on time for meetings • Email Management: Reply to emails, follow up on correspondence, and organize inbox according to client preferences while notifying about important communications • Research & Reporting: Gather data on industry trends and best practices, preparing comprehensive reports for comparative analysis • Project Monitoring: Track progress reports using CRM tools and conduct internal communication to ensure deadline compliance • Generated 20 qualified leads for outreach to expand volunteering Network. • Performed outbound calls to introduce and explore potential collaboration and follow up after 2 days. Administrative Associate 04/2021 – 12/2024 Center for Integrated Health Program • Document Management: Stored and organized over 500+ participant documents and files, implementing digital filing systems for improved accessibility • Data Entry Operations: Prepared payroll information, maintained attendance records, and processed payment documentation ensuring timely reimbursements • Travel Coordination: Prepared itineraries and booked hotel accommodations for 200+ staff members, securing cost-effective reservations • Communication Management: Coordinated client communications via email and phone, maintaining confidentiality while handling sensitive information • Team Calendar Management: Managed schedules for senior executives, reducing scheduling conflicts by 30% through proactive coordination • Scheduling and Appointment Setting: Booked meetings and calls by reaching out to stakeholders, leads to schedule appointments, send reminders to the clients and the persons they are meeting with, update calendars to make they are update and Prepare for meetings by sharing meeting links and meeting details Administrative Assistant 11/2019 - 04/2021 Center for Integrated Health Program (CIHP) • Meeting Coordination: Scheduled and coordinated 100+ meetings and training sessions, recorded minutes, and maintained accurate documentation • Data Management: Performed systematic filing, scanning, and organization of project documents, improving retrieval efficiency by 40% • Research Support: Contributed to technical surveys and research projects by documenting field data and progress reports • Phone & Email Communication: Handled incoming calls, made appointment calls, and conducted informational inquiries professionally • Ad Hoc Tasks: Provided flexible administrative support including HR documentation, facility management. • Provided HR support, including processing over 60 cards, managing employee leave schedules, and handling exit documentation, contributing to a responsive employee lifecycle process. • Ensured confidentiality and accuracy in managing sensitive records. Other Responsibilities: • Marketing/Relationship Officer - Fidelity Bank Plc - 06/2015 – 12/2018 • Assistant Banking Officer - Sterling Bank - 08/2013 – 04/2014 KEY ACHIEVEMENTS • Data Accuracy: Maintained 100% accuracy in data entry and sensitive document management across all roles • Efficiency Improvement: Increased operational efficiency by 30% through streamlined processes and proactive task management • Communication Excellence: Achieved 90%+ client participation rates through professional email and phone correspondence • Time Management: Reduced action item distribution time from 48 to 24 hours, enhancing decision-making processes • Project Coordination: Successfully managed logistics for 200+ participants while maintaining cost-effectiveness and timeliness EDUCATION Certification in Introduction to Office and Administrative Management | 2024 Alison Certificate of Training – Introduction to Time Management | 2023 Alison Chartered Personnel Manager | 2019 Chartered Institute of Personnel Management Bachelor of Science in Business Administration | 2011 University of Lagos – Yaba, Lagos State, Nigeria Ordinary National Diploma in Business Administration | 1999 Federal Polytechnic – Nekede, Owerri, Imo State PROFESSIONAL MEMBERSHIP Associate Member – Chartered Institute of Personnel Management of Nige Hi! APPLICATION LETTER – GENERAL VIRTUAL ASSISTANT I am writing to express my interest in the General Virtual Assistant role with your organization. With a background in virtual Assistant and administrative support, I am positioned for the role of a General Virtual Assistant. I help business stay organized, optimize operations, convert more leads into paying clients, deliver excellent customer service through appointment setting and virtual support In my roles, • Handled inbound and outbound calls, emails and follow up with prospects • Demonstrated efficient data storage & organization by creating customer and employee records with • I have managed complex calendars, email correspondence, and schedules for senior executives resulting in 30% reduction in scheduling conflicts and improved time optimization. • Managed documentation for over 400+ participants in program events. • Drafted clear meeting notes, and follow-up action items, which ensured tasks were completed on time. • Used CRM tools such as Zoho CRM, Airtable and Monday.com to manage client information, track progress reports, and schedule follow-ups. • Maintained strict confidentiality while handling sensitive client records and documentation. Consistently delivered accurate work with strong attention to detail. • Successfully coordinated travel itinerary and hotel bookings for 200+participants • I relied on Microsoft soft office and Google workspace for data entry, reporting, scheduling meetings across time zones and proficient in using them I am highly organized, reliable, detailed-oriented, result driven and adapt quickly to new tools and committed to supporting executives with efficiency and professionalism. I am confident that my skills in executive support, organization skills, document management and excellent time management make me a strong fit for this role. I would welcome the opportunity to contribute to your team and discuss how I can support your operations Thank you for your consideration. Sincerely, Ifeyinwa