Ifeyinwa Mbanusi

MBANUSI IFEYINWA STELLA Sales | Customer Support | Business Development Specialist Location: Nigeria (Remote) | Availability: Full-time / Part-time PROFESSIONAL SUMMARY Results-driven Sales and Customer Support Professional with hands-on experience in cold calling, lead generation, CRM pipeline management, customer engagement, and relationship building. Proven ability to convert prospects into loyal customers, manage multiple sales conversations, and deliver consistent service in fast-paced environments. Highly organised, target-driven, and comfortable working independently in remote roles. CORE SKILLS Sales & Business Development, Cold Calling & Outbound Outreach, Lead Generation & Qualification, CRM & Pipeline Management, Customer Support (Email, Phone, Chat), Discovery Calls, Follow-Ups, Relationship Management, B2B & B2C Sales, Upselling & Cross-Selling, Sales Reporting, Remote Work Discipline, Time Management, Customer Retention PROFESSIONAL EXPERIENCE Sales & Customer Support Representative — Teco’s Collection (Feb 2024 – Nov 2025) • Generated new sales opportunities through cold calls, outbound outreach, referrals, and follow-ups • Managed and updated a structured CRM pipeline to track leads and customer interactions • Conducted discovery conversations to understand customer needs and recommend solutions • Supported quotations, proposals, and follow-ups to convert leads into paying customers • Built long-term customer relationships to drive repeat business Direct Sales Agent — First City Monument Bank (FCMB) (Jun 2019 – Aug 2020) • Prospected and onboarded new customers through cold calling and field outreach • Booked and attended client meetings to explain products and close sales • Tracked leads and opportunities while working toward sales targets Sales & Customer Service Representative — Moonbeam Restaurant & Bar (Feb 2005 – Nov 2009) • Managed daily sales transactions and customer service operations • Upsold products and resolved customer concerns professionally • Built rapport with repeat customers to encourage loyalty ADDITIONAL EXPERIENCE Class Teacher — Multiple Institutions (2016 – 2019) • Developed strong communication, organisation, and people-management skills • Managed schedules and responsibilities independently EDUCATION Higher National Diploma (HND) – Statistics, Abia State Polytechnic, Aba REMOTE WORK & TOOLS • Comfortable working independently with minimal supervision • Familiar with CRM systems and digital productivity tools • Reliable internet access and strong time management