Ifeyinwa Mbanusi

I help businesses increase revenue, improve customer satisfaction, and retain customers through effective sales strategies and high-quality customer support.

As a Sales and Customer Support Specialist, I bring proven experience in inbound and outbound sales, lead generation, and customer relationship management across banking, retail, and service industries. I specialize in identifying customer needs, resolving issues efficiently, and converting prospects into loyal customers.

In my previous roles, I increased sales revenue by 25%, improved customer retention by 30%, and consistently maintained 95%+ customer satisfaction by implementing structured follow-ups, improving response times, and delivering personalized support.

I am experienced in handling customer interactions across email, live chat, and phone, ensuring fast ticket resolution and a seamless customer experience. I also have working knowledge of CRM tools such as HubSpot, Zendesk, and Salesforce, with strong skills in pipeline management, lead qualification, and sales conversion optimization.

I work effectively in remote environments, communicate clearly, manage time efficiently, and collaborate with distributed teams to achieve business goals.

If you are looking for a Remote Sales Specialist, Customer Support Representative, Customer Success Specialist, or Virtual Assistant (Sales/Support) who can deliver measurable results, I am ready to contribute.