Ifesinachi Glory Ohamara

OHAMARA IFESINACHI GLORY Owerri, Nigeria. LinkedIn | Portfolio PROFESSIONAL SUMMARY Resourceful Virtual Assistant and Customer Support Specialist recognized for enhancing client satisfaction through effective administrative support, CRM systems management, and workflow optimization. Proven track record of improving organizational efficiency, building lasting client relationships, and resolving inquiries with a focus on empathy and professionalism. SKILLS & EXPERTISE • Client Relations • Telehealth • Collaboration Tools Coordination • HubSpot • Freshdesk • Workflow • Appointment • GoHighLevel Optimization Scheduling • Trello • Data Entry • Cold Calling • Document Preparation • Lead Generation • Client Onboarding • Record Keeping • Communication • Asana • AirTable • Notion • Zapier • Calendar Management • Email Management • Zendesk PROFESSIONAL EXPERIENCE Calendaring Virtual Assistant (Intern) YourBookTeam – Remote | Sept 2025 – Present ● Manage and coordinate executives’ calendars, ensuring efficient scheduling across multiple time zones. ● Organize and update calendar entries to prevent conflicts and ensure timely reminders for meetings and deadlines. ● Communicate with clients and team members to confirm, reschedule, and follow up on appointments. ● Support administrative functions including email management, document preparation, and meeting coordination. ● Utilize tools such as Google Calendar, Trello, Airtable, and Slack to streamline workflows and enhance collaboration. ● Handle confidential information with professionalism and discretion. ● Improved scheduling accuracy and time management efficiency through proactive communication and organization. Customer Support Specialist / Virtual Assistant Jun 2024 -Dec 2024 | Remote • Delivered exceptional customer support through live chat, email, and social media, achieving a 95% satisfaction rate • Managed a CRM with over 500 client records, enhancing data accuracy and responsiveness • Resolved client inquiries leading to a 20% increase in client retention rates • Collaborated with cross-functional teams to streamline workflows and improve communication efficiency by 30% • Coordinated administrative tasks to support team efficiency in a remote setup. Sales & Client Support Representative Oct 2023 -Feb 2024 Remote • Facilitated lead qualification and follow-ups, resulting in a 20% boost in conversion rates • Processed over 300 client queries monthly with a 95% resolution rate • Maintained CRM accuracy for over 600 customer interactions, ensuring seamless communication • Provided timely after-sales support, leading to a 15% increase in repeat business • Collaborated with marketing to enhance product awareness, increasing client inquiries by 25%. Student Industrial Training (Intern) MAV PAINTS AND COSMETIC VENTURES (Paints And Cosmetic)Sept 2023 - Dec 2023 • On-Site • Assisted in the formulation of new cosmetic products and ensured compliance with quality standards • Contributed to product development initiatives that increased product survey ratings by 10% • Supported sales campaigns that raised market awareness by 20% • Conducted experiments leading to improved product durability • Gained hands-on experience with quality control processes, ensuring adherence to industry guidelines. Sales Personnel DEVSK NIGERIAN ENTERPRISE | Jun 2019 -Sept 2022 • On-Site • Enhanced customer satisfaction through tailored service, increasing customer loyalty by 30% • Executed data entry tasks maintaining accuracy for over 500 sales records • Negotiated contracts leading to successful closure of sales deals worth over $50,000 • Consistently surpassed sales targets by an average of 25% monthly through proactive client engagement • Developed promotional strategies that raised overall store traffic by 15%. EDUCATION B.Sc. Pure & Applied Chemistry | Imo State University, Owerri 2024 West African Senior School Certificate (WASSCE) Model Secondary School, Isiokpo, Rivers State 2019 CERTIFICATIONS & AWARDS Virtual Assistant Training - Affluence Academy Oct 2025 Virtual Assistant And IT Support Digital Witch Support Community Apr 2025 CRM Systems Mastery Certificate (HubSpot, Zendesk, GoHighLevel) Self-Taught 2024 PUBLICATIONS • Synthesis And Characterization Of Mixed Ligand Complex Of CO(II) With Salicylic Acid And 2,2-Bipyridine, Imo State University, Dec 2024