Ifesinachi Glory Ohamara

I’m Ohamara Ifesinachi Glory, a detail-oriented Virtual Assistant and Customer Support Specialist with proven experience supporting remote teams, managing client relationships, and streamlining business operations.

Over the years, I’ve worked with both remote and onsite teams, helping entrepreneurs and organizations stay organized, efficient, and client-focused.

• Calendaring Virtual Assistant (Intern) – YourBookTeam | Sept 2025 – Present (Remote)
• Manage and coordinate executive calendars, organize schedules across time zones, and support administrative operations. Skilled in tools like Google Calendar, Trello, Airtable, and Slack to ensure smooth communication and workflow efficiency.
• Customer Support Specialist / Virtual Assistant | Jun 2024 – Dec 2024 (Remote)
• Delivered high-quality customer support via email and chat, achieving a 95% satisfaction rate. Managed over 500 CRM records, improved retention by 20%, and streamlined team workflows by 30%.
• Sales & Client Support Representative | Oct 2023 – Feb 2024 (Remote)
• Facilitated lead qualification, processed 300+ client queries monthly, and boosted conversions by 20%. Maintained CRM accuracy and provided after-sales support, resulting in a 15% increase in repeat business.

I’m proficient in HubSpot, Zendesk, Freshdesk, GoHighLevel, Trello, Airtable, Asana, Notion, and Zapier, and specialize in:

• Email, calendar, and data management
• CRM administration and workflow optimization
• Client communication and onboarding
• Appointment scheduling and document management

I take pride in handling tasks with precision, confidentiality, and empathy. My goal is to help business owners and digital teams reclaim valuable time by managing their operations efficiently and professionally.

If you’re looking for a reliable, proactive, and tech-savvy Virtual Assistant, I’d love to help your business grow smoothly and efficiently.