Ifeoma Ossai

IFEOMA OSSAI VIRTUAL ASSISTANT Uyo,-, -, LinkedIn Profile, My Portfolio PROFESSIONAL SUMMARY I am a detail-focused and well-organized Virtual Assistant with experience in administrative support, customer service, and data entry. I efficiently manage schedules, handle data entry, and process documents using Google Workspace, Microsoft Office, and CRM tools like HubSpot, Freshdesk, and Intercom. I am skilled at using project management tools and following SOPs to support smooth operations and team collaboration. I handle high volumes of customer inquiries via chat and phone, proofread documents for accuracy, and look for ways to improve workflow and efficiency. I communicate clearly, solve problems effectively, and am committed to delivering accurate and timely work. SKILLS       Administrative Support: Virtual Assistance, Appointment Scheduling (Calendly, Picktime, Acuity), Google Calendar Management Customer Support: Call Handling, Email and Chat Support, CRM Tools (HubSpot, Freshdesk, Intercom) Technical Skills: Data Entry & proofreading, Electronic Signatures (Adobe Sign), Document Management (Google Drive) Collaboration Tools: Slack, Microsoft Teams, Team Task Management: Trello, Asana, Monday.com Soft Skills: Effective Communication, Organizational Skills, Attention to Detail, Problem-Solving, Team work PROFESSIONAL EXPERIENCE Online Office Assistant Intern 02/2025 - Present Think Round Inc.  Manage and maintain the organization's online storage platforms (Dropbox and Google Drive).  Upload, organize and maintain documents, images, and files.  Assist with general administrative tasks, including data entry, document formatting, and other tasks as needed.  Supported document organization and file renaming based on the team’s Standard Operating Procedures (SOPs).  Ensured timely and accurate completion of tasks with minimal supervision. Virtual Assistant 07/2024 – Present Freelance Remote  Managed Google Calendar, scheduling appointments and coordinating meetings efficiently. Improved scheduling efficiency by 30% through optimized calendar management and appointment coordination.  Assisted with document proofreading, data entry and electronic signature processing via Adobe Sign.  Maintained organized digital filing systems via Google Drive, ensuring quick retrieval of documents and reports.  Collaborated with team members to streamline workflows and enhance productivity. Data Entry Clerk 01/2024 - Present Jobberman Nigeria - Remote  Worked with and explained SOPs to team members to ensure accuracy and consistency in data entry tasks.  Enter data with high accuracy and efficiency, meeting productivity standards and deadlines.  Manage and maintain large datasets, ensuring data integrity and organization.  Review and correct data for errors, inconsistencies, and missing information.  Meet deadlines and deliver high-quality results in fast-paced environments. Customer Service Representative 09/2022 – 05/2024 Christocool Global Nig. Ltd.  Managed high volumes of chat and email inquiries, providing prompt and efficient customer support.  Delivered exceptional service by addressing concerns, troubleshooting issues, and ensuring customer satisfaction.  Assisted with data entry and record-keeping, ensuring accurate documentation of transactions.  Handled inbound calls professionally, maintaining excellent phone etiquette and customer satisfaction. Project Management Tools Experience Used Trello, Asana, and Monday.com for personal task tracking and workflow organization. Familiar with creating checklists, setting due dates, and prioritizing tasks to ensure smooth daily operations. EDUCATION Bachelor of Science (B.S.) - Botany Ahmadu Bello University, Zaria, Nigeria 2018 - 2023