Ifeoma Momah

Ifeoma Momah Virtual Assistant|Customer Service Rep|Sales Rep Owo 341101 Ondo State, Nigeria -- SUMMARY SKILLS Detail-oriented Virtual Assistant and Customer Service Personnel with knowledge of diverse software for undertaking various administrative tasks such as preparing agenda and scheduling meetings. Trained in providing excellent support and ensuring projects are completed successfully. Can work optimally in fast-paced, virtual environments while following established processes and practices to exceed customer expectations which ensures customer loyalty and business growth. Determined Sales Personnel, courageous to take on new challenges and territories. Always excited and never too old to learn or do new things. Interpersonal skills EXPERIENCE Federal Medical Centre, Lagos, Lagos state, Nigeria -Clinical Pharmacist OCT 2011- PRESENT Newlife Pharmacy, Nnebisi road, Asaba, Delta State -Community Pharmacist JAN 2010 - SEPT 2011 Josaf Pharmacy, Sapele Road, Benin City, Edo State -Superintendent Pharmacist APR 2006 - DEC 2009 May & Baker Nig. Ltd, Ikeja, Lagos State, Nigeria -Superintendent Pharmacist JAN 2003 - SEPT 2005 Relevant Sales Work Experience Continually maintained and improved company's reputation and positive image in markets served Learned new skills and applied to daily tasks to improve efficiency and productivity Did clinical presentations in hospital communities & direct detailing of company's hard-sell products to prescribers and pharmacists Communication skills Problem-solving skills Compassion Critical reasoning Work well with figures Attention to details On-demand IT Skills & Softwares: -Communication Tools: MS Teams, Google Meet, Loom & Vocaroo, for team collaboration -CRMls:Hubspot, Freshdesk, Intercom, for customer service -Workflow/Project Mgt Tools: Asana, Monday.com, Trello, Clickup, Zapier, for organizing, ranking & assigning tasks and managing workflow processes -Appointment Setting & Scheduling Tools: Picktime, Acuity, Calendly, for provision of dependable assistance and seamless itinerary planning -Tech Support & End-User Devices: Teamviewer, LogMeIn, for resolving technical issues -Virtual property mgt: Airbnb, bookings.com for travel plans Lead Gen tools: Apollo.io, Yelp,, Lemlist, Lemwarm, Zillow Captured new customers by optimizing business strategies and launching products to diversify offerings Serviced existing accounts on regular basis to maximize revenue Maximized business potential by providing excellent customer service and ensuring client retention -Email Mgt & Google Suites: Drive|Docs|Sheets|Slides CERTIFICATIONS Researched potential clients & markets to prepare for appointments Digital Witch Support Community: On-demand IT Skills Training Maintained routine communication with clients to assess overall APR - JUN 2024 satisfaction , resolve complaints and promote new offerings Worked with sales team to collaboratively reach targets consistently Google Masterclass: Google Drive|Forms|Sheets|Slides Networked at events and by phone to expand business profit and revenues JUL 2023 EDUCATION Fundamentals of IT Support Coursera (In-view) University of Benin, Benin City, Edo State — Master in Pharmacy AUG 2014 - OCT 2017 Canva Graphic Designing (In-view) ALX Virtual Assistance (In-view) West African |Postgraduate Colleges, Yaba, Lagos state — Professional Fellowship: Clinical Pharmacy Specialty MAR 2009 - NOV 2013 Cloud Computing/Cloud Security (In-view) COURSES & WORKSHOPS University of Benin, Benin City, Edo State — Master in Public Health AUG 2006 - SEPT 2010 WAPCP Certificate Course in Health Administration Obafemi Awolowo University, Ile-Ife, Osun State — PostGraduate Diploma in Logistics & Supply Chain Mgt University of Washington Certificate Fundamentals of Global Health Research Aug 2014 - OCT 2017 University of Washington Certificate Leadership & Management in Health University of Benin, Benin City, Edo State — Bachelor of Pharmacy University of Washington Certificate Project Management in Global Health SEPT 1992 - DEC 1998