Ifeoma Merit

IFEOMA MERIT Banjul, Gambia - |-LinkedIn: linkedin.com/in/ifeoma-merit- Professional Summary Detail-oriented and highly organized Appointment Setter, Virtual Assistant, and Customer Support Specialist with 7 years of experience managing client and patient appointments across various industries. Proficient in scheduling, client communication, and CRM tools such as HubSpot, Freshdesk, Zendesk, Calendly, and Pipedrive. Adept at multitasking, problem-solving, and maintaining professionalism in fast-paced environments. Committed to delivering exceptional service, optimizing workflows, and enhancing customer satisfaction. Work Experience Digital Witch Tech Online Training (Nigeria) Appointment Scheduler | Feb 2024 - Present - Book and coordinate meetings for students and staff using advanced scheduling software. - Manage appointment calendars efficiently, ensuring seamless communication. - Utilize CRM tools such as HubSpot, Freshdesk, and Calendly to optimize scheduling processes. Gambia Telecommunication Company (Gambia) Customer Service Representative | Feb 2020 - Nov 2023 - Provided top-tier customer support via HubSpot, Freshdesk, and Zendesk, resolving inquiries efficiently. - Handled high-volume customer interactions, maintaining a 95%+ customer satisfaction rating. - Assisted in troubleshooting technical issues, improving first-call resolution rates. Tanka Rehab Center (Gambia) Appointment Scheduler | Jan 2017 - June 2020 - Managed patient appointments efficiently, optimizing scheduling for better patient care. - Ensured accurate record-keeping and minimized appointment conflicts. Tam's Beauty Salon (Gambia) Appointment Scheduler | 2015 - 2017 - Scheduled and reminded clients of their manicure and pedicure appointments. - Maintained excellent client relationships, enhancing customer retention. Education University of The Gambia BSc in Computer Engineering | 2015 - 2019 Skills & Competencies - Appointment Scheduling & Coordination - Customer Service & Client Communication - CRM & Support Tools (HubSpot, Freshdesk, Zendesk, Calendly, Pipedrive) - Virtual Assistance & Administrative Support - Time Management & Multitasking - Problem-Solving & Conflict Resolution Language English (Fluent) References Available upon request.