Ifeoma Ejiofor

Ifeoma Precious Ejiofor Enugu, Enugu State, Nigeria   --- Customer Service Representative Professional Summary Dedicated Customer Service Representative with over 5 years of experience in offering outstanding support and ensuring customer satisfaction. Proven ability to excel in dynamic environments, adhering to established procedures while adapting to meet customer needs. Highly proficient in crafting and implementing strategic solutions to ensure timely problem resolution, with a strong focus on delivering top-tier client support, solving problems effectively, and fostering relationships to ensure customer loyalty and drive business expansion. Proficient in providing exceptional organizational and administrative support, demonstrating rapid typing skills, and maintaining clear and effective communication. RELEVANT SKILLS Customer Service Excellence Attention to Detail Data Entry and Maintanance Team Collaboration Technical Support Problem-Solving Customer satisfaction Ms office and CRM Software Effective Communication Time Management Work History 8/2022 - 2023 Customer Support Representative NAGOZIWOODSAND GENERAL INTRIORS Promptly handled an average of 80 customer inquiries and complaints daily, achieving a 96% customer satisfaction rate. Exceeded targets for customer satisfaction, retention, and inquiry volume, consistently outperforming company benchmarks. Increased existing customer accounts by 29% through exceptional service and effective sales techniques. Actively maintained and updated customer accounts using Hubspot, ensuring accurate and up-to-date information. Efficiently triaged and escalated incoming calls, reducing average resolution time by 19%. Demonstrated a courteous and empathetic attitude, achieving a net promoter score (NPS) above 40. 12/2019 -2021 Customer Support Representative VLUE TRAVELS AND TOURS Handled an average of 50 customer interactions per day, addressing a variety of issues including billing, technical support, and product inquiries, which led to a 10% reduction in repeat calls. Implemented feedback systems that improved customer satisfaction scores by 18% over a six-month period. Assisted in the development of training materials for new customer service representatives, resulting in a 40% reduction in onboarding time. Conducted follow-up calls to ensure customer issues were resolved satisfactorily, increasing customer retention by 12%.. Education 2 2014 - 2018 Bachelor of Science: Sociology And Anthropology University of Nigeria, Nsukka - Enugu State Training and Certifications Digital Witch Academy- 2024 Technical Support IT Support Virtual Assistant Appointment setting Lead Generation Coursera- 2024 Technical Support Hubspot-2024 Introduction to CRM with HubSpot Hubspot Inbound Marketing Digital Exchange Academy (DEXA)-2024 Virtual Assistant Professional Certification Awards & Recognitions National Youth Service Corps (NYSC) Member, Delta State, 2020 Achieved measurable youth empowerment.