Ifeoma Ejiofor

As a passionate and dedicated Customer Service Representative, I believe in the power of excellent service to transform and grow a business. With over two years of hands-on experience working in Value Travels and Tours, I have developed a deep understanding of customer needs and expectations. I commit to ensuring every client receives outstanding support and service, enhancing their experience and fostering long-term relationships.

My journey in customer support has been marked by a keen focus on resolving client concerns with empathy and efficiency. I am proficient in handling customer communications across phone, live chat, and email platforms, ensuring timely and satisfactory resolutions. I have hands-on experience and skills in CRM tools such as Zendesk, Salesforce, and Freshdesk, which have effectively managed customer interactions and feedback.

Below are my core competencies as a customer service representative:

• Proficient in multi-channel support (phone, live chat, email).

• Effective problem-solving and customer complaint resolution.

• Skilled in CRM platforms: Zendesk, Salesforce, Freshdesk.

• Strong record-keeping and communication skills.

My skill set includes:

• Customer Onboarding and Retention Strategies.

• Call Logging, Reporting, and Troubleshooting.

• Active Listening, Empathy, and Telephone Etiquette.

• Customer Loyalty Programs and Relationship Management.

My goal as a Customer Service Representative is to elevate the customer service standards and contribute significantly to the growth of your business. I am committed to enhancing customer satisfaction by providing exceptional service and support.

If you're looking for a reliable, customer-focused professional to add value to your customer support team, please don't hesitate to contact me. Let's work together to create outstanding experiences for your customers! Thank you for considering my profile.