Ifebuche Divinelove Okoli

Okoli Ifebuche Divinelove phonenumber: --Address:27,Monica street Ijedodo Lagos LinkedIn:https://www.linkedin.com/in/divinelove-okoli-2049ab169 PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Assistant with two years of customer service experience and expertise in phone, chat, and email support. Proficient in CRM tools such as Zendesk, HubSpot, and Freshdesk, as well as advanced Microsoft Office Suite skills (Excel, Word, Outlook, PowerPoint). Strong background in telehealth support, administrative tasks, and client relationship management. Adept at handling sensitive situations with empathy, problem-solving, and maintaining confidentiality. CORE SKILLS & COMPETENCIES Virtual Administrative Support Customer Service & Client Relations CRM Tools: Zendesk, HubSpot, Freshdesk Telehealth Support (Doxy.me) Data Entry & Management Email & Calendar Management Research & Report Writing Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Social Media Management Conflict Resolution & Problem-Solvin WORK EXPERIENCE Sales Representative Jan 2023 - present Digital Witch Community Assisted patients and healthcare providers with telehealth consultations using Doxy.me and other platforms. Provided technical support, scheduled appointments, and guided patients through virtual consultations while maintaining confidentiality and compassion. Customer Service Representative Dec 2019 - Sep 2020 Medmax Pharmacy Provided remote customer support via phone, chat, and email, assisting customers with inquiries and complaints. Managed prescription refills, coordinated with pharmacists, and resolved medication-related issues. Used CRM tools to track customer interactions and ensure timely follow-ups. Sales Representative Jan 2021 - Dec 2024 Medmax Pharmacy Identified and nurtured leads through targeted marketing and follow-ups, increasing conversions by 80%. Utilized CRM tools to manage customer data, track engagement, and optimize lead nurturing strategies. Conducted product demonstrations, webinars, and social media promotions to attract new clients. Built strong relationships with customers, resulting in high retention and repeat purchases. EDUCATION & CERTIFICATIONS VOLUNTEER & LEADERSHIP EXPERIENCE Bachelor of Business Administration Friends of Health Association (FOHA) 2022 – Present Led health education programs, community outreach, and awareness campaigns. Catholic University of Ghana 2019 - 2023 First-Class Graduate Certifications & Training Certificate IT support skills: Digital witch support training Customer Relationship Management (CRM) Training Negotiation & Persuasion Skills Workshop. Languages English (Fluent) References Available upon request.