Ifebuche Divinelove Okoli

Lead Generation & Customer Service Specialist | Trained Virtual Assistant

I am a highly skilled Virtual Assistant, Lead Generation, and Customer Service Specialist with expertise in cold calling, CRM tools (Zendesk, HubSpot, Freshdesk), telehealth, and digital patient support. With a first-class degree in Nursing from the Catholic University of Ghana and a Udemy certification in Virtual Assistance, I bring a unique blend of healthcare knowledge, customer relations, and digital technology to enhance service delivery.

My background includes community health outreach, workflow automation, appointment scheduling, and sales. I started my journey in healthcare, conducting research on substance abuse among pregnant women and leading medical outreach programs in underserved communities. During the COVID-19 pandemic, I worked as a Customer Service Representative at Medmax Pharmacy, where I provided phone, chat, and email support, managed CRM platforms, and assisted patients with inquiries and prescriptions. I also gained experience in end-of-life care, offering compassionate support to patients and their families.

My passion for digital health and technology led me to the Digital Witch Community, where I provided telehealth support using Doxy.me, ensuring smooth virtual consultations and patient care. As a Sales Representative at Oriflame Nigeria, I honed my lead generation, cold calling, and product marketing skills, successfully increasing customer engagement and sales.

I am also a trained Virtual Assistant with a Udemy certification, proficient in research, lead generation, workflow automation, and appointment scheduling. My training has strengthened my ability to manage high-volume tasks efficiently while ensuring seamless customer interactions.

With a strong foundation in healthcare, technology, and customer service, I am passionate about helping businesses streamline operations, enhance customer experience, and drive sales growth. Whether it's CRM management, cold calling, telehealth support, or community health advocacy, I am committed to delivering value-driven solutions.

I am open to remote opportunities where I can leverage my skills to support businesses and healthcare organizations. Let’s connect and discuss how I can contribute to your team’s success!