Ifeanyi Odo

Ifeanyi Odo

$10/hr
Office 365 Technical Support Administrator
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
37 years old
Location:
Lagos, Lagos, Nigeria
Experience:
8 years
IFEANYI SIMEON ODO Address: 21, Alhaji Ganiyi Street, Bako Estate, Irawo, Ikorodu Road, Lagos, Nigeria. Telephone: - Email:-LinkedIn: https://www.linkedin.com/in/ifeanyi-simeon-76b0a8b5/ PROFILE: Highly motivated, result oriented Network Architect, Information System governance and Software /Application Integration. Network/desktop support Engineer with hands on experience in Network (WAN, LAN, IPV4 deployment and Configuration in CISCO Devices and other network equipment’s), Desktop and software troubleshooting skills. Personal strength includes effective and dedicated team player, excellent work ethic, ability to work with little or no supervision, integrity, passionate about adding values, analytical, multi-tasking, organization and customer interface skills, looking to aid organization use, understand and implement industrial framework to improve productivity, competitive advantage and achievement of assigned goals while working within the policy of the organisation. Carrier Focus: I am an active young graduate with inquiring mind looking for an opportunity that is both challenging and stimulating. I am prepared to implement core company strategies while initiating the development and implementation of other outstanding strategies that will aid the organisation towards moving with the trend of technological advancement. SKILLS SUMMARY: Network Solutions: IP Addressing, Enterprise Security, LAN and WAN Project and service management Desktop and ATM software management, deployment and configuration CCTV installation and configuration PBX/VOIP Installation, troubleshooting and maintenance. POS configuration and initial setups/configuration. Electrical Wiring: Conduit, trunking and surface wiring skills. AutoCAD Wiring diagram interpretation and implementation. Barcode Scanner Installation and its software integration PLATFORM AND EXPERIENCE: Security Platform: CISCO NAC Agent installation on the end user systems, System firewall Security, SCEP and updated patch installation, advanced folder security without a third party application. Routers: Cisco Routers, D-Link Wireless Routers, TP-Link Network Management: Bank Network first level support Engineer, Cyber Café Network Administrator, Hotel network Administrating and management. Operating System: Windows NT/2000/XP/7/8, MAC/LINUX, Ubuntu etc. Virtualization: Use of VMware, Basic Cloud Computing, Office 365 Installation. Desktop/ Software: Dame Ware Remote Assistant, Team View Remote assistant, Remote Desktop connections, Hardware Maintenance and operating system/software installation and deployment of software update on the network using WDS. Proficient in Microsoft office 2016/2013/2010/2007/2003( Word, Excel, Power point and Outlook) PROFESSIONAL CERTIFICATES AND TRAININGS: CCNA Routing & Switching/Network Fundamentals CompTIA A+ Training with hand on experience Office 365 Exchange , and Identity Management Active AD Users Administration Accredited Hardware/Desktop Engineer CEH Online Training and Certification CCTV Installation and configuration Onshore Offshore Health and Safety Environment Onshore Offshore Rigging And Scaffolding Microsoft Office Suit Basic AutoCAD, Electrical ATM/POS Configuration, Troubleshooting and Maintenance. ATM Card Printing Machine installation and Configuration ACADEMIC BACKGROUND Course:B.Eng. Engineering (Electrical & Electronics Engineering) Institution:Enugu State University of Science and Technology, Enugu Nigeria. Date:Completed 2010 Grade Level:Second Class Lower Division Course:CCNA Exploration: network Fundamentals Institution:CISCO Networking Academy (Kings House Learning Centre Lagos, Nigeria) Date:Completed 2012 Grade Level:Upper Credit Course:Offshore & Onshore/ Oil & Gas Rigging and Scaffolding Institution:Niger Delta University. Date:Completed 2014 Grade Level: Upper Credit Course:Onshore Offshore health, Safety & Environment Level 1 & 2 Institution:Joint Professional Training & Support Int’l Date:Completed 2012 Institution:Community Secondary School Amachala Date:Completed 2003 Certificate:SSSCE Certificate (Outstanding Performance) Institution:Community Primary School Amachala Date:Completed 1997 Certificate:FSLC Certificate (Outstanding Performance) EMPLOYMENT HISTORY Company:TEK EXPERTS NIGERIA Period: 2019- Date Position Held:Office 365 Exchange Online Support Engineer Key Responsibilities: Responsibilities includes: 3rd level support for Office 365, related Azure technologies, Active Directory & Exchange  Technical architecture and design of Microsoft Cloud-based messaging solutions.  Efficient and quality assured implementation of migrations and solution deployments.  To act as a subject matter expert in Office 365 domain to our local IT teams and end users.  To support and deliver optimised solutions across a range of companies within the company that need a technical support, including the initial migration to Office 365 platform. Experience in supporting a large number of users from a 3rd line perspective with a preference on Office 365 troubleshooting (Exchange, Outlook, OneDrive, Skype/Teams, Yammer and SharePoint) Experience delivering a successful Office 365 migration for a number of users Company:Union Bank of Nigeria PLC Period:- Position Held:Regional IT Support Engineer (Level 3) Key Responsibilities: Responsibilities includes: Troubleshooting, configuration, Experience support a large number of users from a 3rd line perspective with a preference on Office 365 and Office 2016 troubleshooting (Exchange, Outlook, OneDrive, Skype) Experience delivering a successful Office 2016 migration for a number of users, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems. As Level 3 Tech support Engineer, I am in charge of Five Union Bank branches handling all users IT related issues ranging from Hardware, Software, and Network and banking applications support. Company:Xnet Security Technologies Period: 2016- Date Position Held:Vehicle Tracker & Speed Limiter Installation Engineer Key Responsibilities: My major duties includes: -Installation of vehicle tracker and fuel sensor device for fuel monitoring. -Relate and explain to clients how to manage their fleet/trackers after installation -Go for demo presentations and system assessments. -Set up tracking platforms for clients. Install and calibrate speed limiter device on trucks and buses. Company:First City Monument Bank (FCMB) -Contract Period:2013 - 2015 Position Held:IT Support Engineer. (Level 1 & 2) Key Responsibilities: My major duties/ responsibilities includes but not limited to: Provide first level support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Modify configurations, utilities, software default settings, etc. for the local workstation Resolve all related issues with the ATM Card Printing Machine As a first level support engineer to the Network, Desktop and Power team in FCMB head office. Network troubleshooting and network point creation for a new workstation Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic system tools to resolve all technical issues. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Remotely troubleshooting software related issues on users workstation. Setting up ATM machine and resolving all related issues with ATM both software and hardware. Help escalate any issues beyond me to the reliant IT department or vendor to help fix. Company: NYSC (Oxborad Comprehensive Secondary School, Lagos Nigeria Period:2012 - 2013 Position Held:Computer/ICT lab Instructor PERSONAL DETAILES State of Origin: Enugu State Local Gov. Area:Igbo-Eze North Sex:Male Marital Status:Single Date of Birth: 30th, Sep 1987 Religion:Christianity Nationality: Nigeria REFEREE: Engr FrancisMohammed Isa- Cisco Systems, Lagos Nigeria.Union Bank, Abuja
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