Ifeanyi Odo

Testing, implementation, and deployment of new SAP system.

Support the messaging environment in the Cloud (Office 365).

Query Exchange environment using the Office 365 Command online tool.

Implement and support security policies, such as data retention (LHO and 1 year retention)

Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system (Service Now).

Review, test, and make recommendations for standard email practices.

Experience with supporting anti-spam filtering, logging and email tracking and transport rules.

Support of eDiscovery projects.

Primary On-site support for Office 365 issues.

Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication

Knowledge transfer to Service Desk team (POC).

Perform scripting administration tasks and reporting using PowerShell.

Develop scripts for automating processes within the environment.

Help ensure team performance meets or exceeds defined Service Level Agreements

Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.

Monthly audits on the Active Directory environment to reconcile user records by utilizing Dell Change Auditor.

Consult with core SAP teams to establish better process flow to mitigate incidents/tasks.

Manage users mobile devices through our MDM solutions (MobileIron, MS Intune)

Troubleshoot active sync issues with mobile devices.

Troubleshoot issues with Skype for Business/Teams Confidential

Create security and distribution groups in Active Directory. Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.

Create user guides and instructional documents for end-users.

In charge of onboarding/offboarding users after cross-referencing their HR records as mandated by IS Compliance.

Assigned group, file level permissions in Active Directory.

Provided mobility support.

Trained 30 + local support team members, Relationship Managers and Data Analysts on incident origination processes and modifications implemented within the ticketing system.Champion the adoption of Office 365 services as appropriate for our business

Manage and monitor Office 365 services and desktop support (Laptops)

Formulate and create Office 365 SharePoint sites for domain users and external client access

Administer and support Office 365 Azure and Exchange policies

Maintain a highly secure system through proper configuration and system access monitoring

Assist with the migration of data into the Office 365 cloud platform and Office 365 SharePoint

Troubleshoot and resolve issues with user access to cloud services

Monitor and communicate to stakeholders the performance of the services.

Deliver a consistent process for incident and problem escalation along with resolution

Assist with the creation of policies around the proper use of Office 365 services and support.

Administer and support Office 365 and MS Exchange policies

Participate in gathering and analysis of business requirements for software capabilities.