Idongesit Ime Umoh

Idongesit Ime Umoh Email:-Mobile: - Career Objective To develop a professional information management career in a dynamic organisation that is deeply interested in teamwork, accelerated growth and overall business development. Career Summary A detail oriented Professional in leadership and service delivery with experience in public speaking, team building, transaction processing, information management, training and development. Personal Qualities Excellent communication and interpersonal skills, strong leadership. analytical and problem-solving skills, highly trust worthy and discreet. EDUCATIONAL QUALIFICATIONS WITH DATES: QUALFICATION INSTITUTION 1 M.Sc. in GIS (Master of Science in University of Uyo, Geographic Information Systems) Akwa Ibom State 2 B.Sc. (Economics- Second Class University of Calabar, Upper Division) Cross River State 3 WASSC (West African Senior Community Secondary School, School Certificate) Ibiaku Offot, Uyo, Akwa Ibom State 4 FSLC (First School Leaving Holy Child Convent School, Certificate) Anua, Uyo, Akwa Ibom State DATE 2024 - 1990 WORK EXPERIENCE OCTOBER 28 , 2022 – Till date : BRANCH MANAGER, SOTERIA EYE CLINIC UYO. Key Responsibilities handled:          Responsible for mobilizing the clinic’s human and material resources to meet set daily targets as it relates to patients growth (30 new patients/day and 120 Walk-in patient/day). Coordinate the team to ensure excellent customer service (Zero Negative Feedback). Develop, implement and review Clinical protocols, performance objectives, productivity benchmarks, compliance measures as a member of the Executive Management team. Collaborate with all staff, departments, and vendors to ensure delivery of quality services. Monitor and ensure compliance with company policy as it relates to dress code, timetable. . Educate staff on changes in policies, procedures or working standards. Actively involved in instilling and maintaining a positive customer service environment. Ensure that the facility and its staff maintain a high level of ethical and professional standards. Update petty cash voucher daily OCTOBER 5, 2020 – OCTOBER 28, 2022 : FINANCE OFFICER, HANDMAIDS HOSPITAL, UYO. Key responsibilities handled:     Liaise between the Hospital Management and the NGO Partners(e.g FHI,JPIEGO) Ensure all payment vouchers and expense reports are filed and labeled accordingly. Ensure all receipts from transactions made are gotten from vendors and are attached to the payment vouchers. Review travel and non-travel expense reports from staff.        Completeness check of daily data entries... Budget Preparation and Management. Troubleshooting Database Issues Monitoring and evaluating progress report on NGOs and outreach programmes. Verifying bank statement with actual collections. Analyze and evaluate financial reports Presentation of daily, weekly, monthly and annual reports. SEPTEMBER 4 ,2017—FEBRUARY 28, 2020 EFFICIENT SECONDARY COMMERCIAL SCHOOL, UYO,AKWA IBOM STATE Responsibilities handled :     Preparing Students for Examinations such as WASSCE ,NECO SSCE UTME Providing Guidance and Counseling Services for Students. Class Teacher for S.S.3 Economics and Commerce Teacher for Senior Classes OCTOBER 14, 2013–JULY 26, 2017: TRAINING MANAGER PLANET SYSTEMS LOKOJA Key responsibilities handled:  Preparing Training Curriculum and Work Plan for Students.  Preparing Students for National Examinations and Computer based tests.  Providing Guidance and Counseling Services for Students.  Daily Supervision and Administration of the activities at the center. OCTOBER 12, 2010 – FEBRUARY 28, 2013: ENFORCEMENT OFFICER LAGBUS ASSET MANAGEMENT LIMITED, LAGOS. Key Responsibilities handled:  Managed Sub-Operators franchise terms of reference.  Ensured Compliance with all the operational rules and procedures, health, safety and environmental factors.  Ensured provision of courteous service with a high level of customer care and satisfaction.  Ensured that Bus Captains obey and adhere to company policies, traffic and safety rules as set down by the Company.  Ensured increase in revenue and reduction in fraud.  Organized meetings with sub operators  Produce daily, weekly and monthly activity reports. NOVEMBER 03, 2008 - MAY 08, 2009.ASSISTANT ACCOUNTANT, TRANSACTION PROCESSING/ CASH MANAGEMENT. : ZAIN NIGERIA Key Responsibilities handled:  Daily reconciled Account downloads with the Bank statements.  Prepared collection report of different Banks on daily basis.  Liaised with Banks on transaction processing related issues for the current month.  Completeness check between Bank statements and actual daily collection.  Resolved queries and discrepancies on postpaid subscribers’ accounts. AUGUST 01, 2006 - OCTOBER 31, 2008. CALL CENTER CONSULTANT, ZAIN NIGERIA. Responsibilities handled:  Handled and Resolved Customers’ queries within the specified time limit (troubleshooting and resolution).  Suggestion and feedback sessions with Customers via phone.  First Point of Contact for Customers. NATIONAL YOUTH SERVICE CORPS (February 2005 - February 2006)Geography, Economics and English Teacher.           CORE SKILLS Comprehensive knowledge of Microsoft Office packages and statistical packages. Attention to detail. Friendly disposition and ability to work under pressure. Good inter-personal relationship skill. Ability to tackle multifaceted tasks. Proficiency in GIS (Geographic Information System-Digital map making), Motivational public speaking skills Computer skills, Team Leadership skills Excellent writing and verbal communication skills. AWARDS RECEIVED  Youth Enterprise with Innovation in Nigeria March 2018.  United Nations Development Programme - Certificate of Service - 2006  Mobil Scholarship Award - Academic Sessions)       PROFESSIONAL MEMBERSHIP Professional Certificate in Project Management for NGOs February 2025 Certificate of Fellowship in Humanitarian Leadership February 2023 Member, African Women in GIS (AfWGIS) Youths with innovations in Nigeria (YOUWIN) Associate Member, Nigerian Institute of Management (ANIM) July 2021 March 2018 August 2010 RELEVANT TRAININGS WITH CERTIFICATIONS TRAININGS Professional Certificate in Management for NGOs Public Health Care Services DATES OF CERTIFICATION Project February 2025 February 2023 Fellowship in Humanitarian Leadership Business Management TEF Connect Data Analysis with SPSS Master class Training on Quantum Geographic Information System(QGIS) Application of Space based technologies for earth Resources Monitoring and Management Remote Sensing And Geographic Information System Business Entrepreneurship Call Center Operations /Customer Care Project Monitoring/ Evaluation February 2023 August 2022 August 2022 July 2021 November 2019 March 2019 March 2018 April 2006 March 2006 HOBBIES Creative Writing, Listening to Music. Travelling. REFEREES Dr. Uwem Ituen Department of Geography and Natural Resources Management, University of Uyo, Akwa Ibom State- Dr. Ifeoma Uzoma Evans Researcher and Data Analyst, Unique Consult, Uyo, Akwa Ibom State- Prof. Uwem Essia Author and Consultant-