Idemudia Precious

AISOSA PRECIOUS IDEMUDIA Ekehuan Road, Benin City-- CAREER OBJECTIVE Bilingual Customer Success & Relationship Management Specialist with 3+ years of experience in administrative support and front desk operations. Adept at handling customer inquiries, resolving concerns, and driving client satisfaction. Passionate about helping businesses enhance customer retention, engagement, and support experiences. Proficient in CRM tools such as Zendesk & HubSpot, with a strong ability to bridge communication gaps through French & English fluency. Now seeking a remote client success role to leverage my expertise in customer service, problem-solving, and relationship management. EDUCATION Alliane Française | Diplôme DELF B2 (2024) University of Benin, Edo State | B.A Foreign Language (French, Second Class Upper Division) -) WORK EXPERIENCE Women of Customer Success| March 2025-present Member: - Stay informed on customer success trends through community discussions and shared resources. - Connect with industry professionals to expand knowledge and insights. - Engage with learning materials, webinars, and networking opportunities to enhance customer success expertise French Language Tutor University Preparatory Secondary School | Sept. 2023 - Dec.2024 - Providing customer support by assisting students and parents with inquiries. - Designing engaging lesson plans, improving student comprehension by 30%. - Managing student progress tracking, ensuring enhanced learning experiences. French Language Tutor Franej Educational Center | March 2022 - Sept. 2023 - Delivered exceptional customer service by resolving student and parent concerns. - Organized and managed school events, coordinating communication effectively. - Assisted with French-English translations, improving accessibility. Administrative Officer Idia College (NYSC) | Dec. 2020 - Oct. 2021 - Served as first point of contact for students, parents, and staff, handling inquiries professionally. - Processed correspondence, ensuring seamless administrative operations. - Maintained accurate office records and provided client support. Front Desk Officer Satome Eye Clinic | Jun. 2020 - Oct. 2020 - Managed patient interactions, resulting in a 70% improvement in client experience and reduction of churn rates. - Scheduled appointments and ensured efficient service delivery. - Resolved customer complaints, contributing to a higher retention rate. Language Teacher (Global Volunteers, AIESEC Leadership Program) Republic of Benin | July 2018 - Sept. 2018 - Led language training programs, improving student communication skills. - Delivered engaging lessons, increasing student retention by 25%. TRAININGS & CERTIFICATIONS - Customer Success Fundamentals – CustomerSuccessU.org (2024) - CRSM - Customer Service & Relationship Management | Skillsedge Consulting (2021) - Jobberman Employability Soft Skill Training (2020) - Edo Jobs Employability Soft Skill Training (2021) SKILLS & COMPETENCIES  Customer Success & Relationship Management  Bilingual Communication (French & English)  CRM Tools: Zendesk, HubSpot (learning Salesforce)  Problem-Solving & Conflict Resolution  Customer Support & Retention Strategies  Remote Work & Virtual Collaboration  Time Management & Organization HOBBIES & INTERESTS Solving puzzles Traveling Learning new things REFERENCE Available upon request.