IDARESIT ESSIEN
Professional Summary
Customer-focused professional with 3+ years of experience in customer support, complaint management,
and service operations. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining
strong client relationships. Experienced in communication, problem-solving, and administrative support.
Seeking remote opportunities in customer support, chat support, or administrative assistance.
Core Skills
• Customer Support (Email, Chat, and Phone)
• Complaint Resolution and Customer Care
• Communication and Interpersonal Skills
• Problem Solving
• Data Entry and Documentation
• Remote Communication Tools
• Microsoft Office and Google Workspace
• Time Management and Organization
Professional Experience
Customer Support Assistant – Deluxe Stores | April 2025 – Present
•
•
•
•
Respond to 40+ customer inquiries and provide timely support.
Handle complaints and ensure satisfactory resolution.
Maintain accurate customer records and service documentation.
Support daily store operations and customer engagement.
•
•
•
•
Managed customer service operations and supervised support processes.
Handled escalated complaints and ensured prompt resolution.
Improved customer satisfaction through effective communication and follow up.
Maintained service records and coordinated with internal teams.
Customer Service Manager – Vitality Care Wellness | November 2022 – June 2024
Education
Bachelor of Science (B.Sc.) – Geology
University of Calabar
2019 – 2024
Certification
Customer Care & Complaint Management – Atingi (2025)
