Idaresit Essien

I am a Customer Service Representative with 3 years of experience providing customer support, handling inquiries, and resolving issues across phone, email, and chat channels.

In my previous role at Deluxe Stores, I was responsible for:

Responding to 30+ customer inquiries and providing timely support daily.

Handling complaints and ensuring satisfactory resolution.

Maintaining accurate customer records and service documentation.

Supporting daily store operations and customer engagement.

I have developed strong skills in communication, problem-solving, and time management, and I consistently meet performance metrics such as response time, customer satisfaction (CSAT), and first-call resolution (FCR).

I am dependable, detail-oriented, and committed to delivering excellent customer experiences.