Idara Mary Maliki

 PROFESSIONAL SUMMARY IDARA MALIKI JOHNSON hPone: -,- Email:-Address: 33, Association Avenue, Isefun, Ayobo, Lagos State Dedicated and empathetic customer service professional with 7+ years of experience in education and insurance industries. Proven track record of building strong relationships, resolving client concerns, and delivering exceptional customer support. Skilled in communication, problem-solving, and time management. PROFESSIONAL EXPERIENCE Customer Service Representative Leadway Insurance Company2023 – Present Conduct client interviews to assess needs and recommend suitable insurance coverage Analyze financial information to determine eligibility and risk profiles Prepare and process life insurance applications with accuracy and completeness Foster strong client relationships and provide exceptional customer service Explain complex insurance concepts in clear, understandable language Personal Assistant Ayomi James- Completed household tasks by assisting with laundry, light, housekeeping and grocery shopping. Provide emotional support and companionship to client. Served as point of contact between clients and managerial staff. Kept detailed track of household and maintenance inventory and schedules. . Education Professional2012 - 2021 Taught and mentored students in various educational settings Developed and implemented engaging lesson plans and activities Built positive relationships with students, parents, and colleagues Demonstrated strong organizational and multitasking abilities EDUCATION National Open University of Nigeria Bachelors in Mass Comm.In View Federation College of Education (Tech), Akoka National Certificate in Education (NCE) Primary Education Studies (PES) 2014 SKILLS Customer relationship management Effective communication and interpersonal skills Time management and project management Proficient in classroom and online technologies Adaptable and compassionate approach Customer Satisfaction Multitasking and attention to detail CERTIFICATIONS Enterprise Development Centre (EDC) Transforming Nigerian Youths Project.2024 Courses: HR Management, Strategic Planning, Financial Management, Business Etiquettes, Customer Service Representatives REFERENCES Available upon request.