Ida Mari Diez
Transville Homes Subdivision, Banaybanay
Lipa City, Batangas
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Educational Attainment:
Philippine State College of Aeronautics
Associate in Aviation Information Technology
Fernando Air Base, Lipa City-
Professional Experience:
MCS | Virtual Assistant
Appointment Setter
January 2018 - December 2018
Prospecting
Making outbound calls to set up appointment between client and lead
Data mining such as list building and skip tracing
Global Innovation Group LLC | Virtual Assistant
HR Manager and Acquisition Head
February 2017- January 2018
Develops policy and coordinates human resources activities, such as employment,
compensation, benefits, training, employee services and creating process documents.
PAMS | Telemarketer
Lead Generation Specialist
February 2017 - February 2017
Outbound cold calling
Persuade lead to get a quote for their auto and home insurance
Admin tasks such as email setting and providing reports
Upwork | Real Estate Investor Executive Assistant
February 2017 - May 2017
Email management
Appointment setting
Data mining
Teletech | Credit Management Representative
Telstra
December 2015 - February 2017
Making outbound collection calls in a professional manner while keeping and improving
customer relations.
Receiving inbound calls and resolves client-billing problems and rescues accounts receivable
delinquency, applying good customer service in a timely manner.
Alorica | Customer Service Representative
Comcast West Billing
May 2015 - November 2015
Answered inbound customer calls for live shows and post show orders.
Provide product information, facilitated customer service and payment issues, and made
sales.
Developed highly empathetic client relationships and earned reputation for delivering
exceptional customer service.
Character Reference:
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Rechelle P. Mendoza | Training Supervisor
Alorica, Lipa City, Batangas
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Louie Balaba | Supervisor
Teletech, Lipa City, Batangas
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Peter Abarentos | Supervisor
Global Innovation Group | Homebased
peter@cprdatasolutions.com
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