IBUKUNOLU ADEWUMI
--Ibadan, Oyo State, Nigeria
OBJECTIVE
To work in an organization capable of positively influencing the society and to impart value added services and
possess exceptional communication and interpersonal skills with a proven ability to work independently and as
part of a team.
EDUCATION
EXPERIENCE
Interlink Polytechnic, Osun State. Nigeria
Freelancing -Remote Engagement
HND Computer Science
2013 – 2015
Customer Service Specialist | 2023 - Present
The Polytechnic Ile-Ife, Osun State.
OND Computer Science
2008 – 2010
Answering phone calls and responding to emails
Responding to customers questions and complaints
Giving customers information and updates about products and
services
Helping customers understand the products and answering
questions on their reservations
Taking orders, and processing returns.
SKILLS
Exceptional communication and
interpersonal skills
Active Listening & Empathy
Ability to work independently and as part
of a team
Professional Telephony & Call Ethics
Customer Service & Sales Presentation
Negotiation & Persuasion
CRM Tools & ICT
CERTIFICATIONS
LinkedIn Learning: Customer ServiceServing Customers Through Texts &
Chats
Coursera: Google Technical Support
Fundamentals
LinkedIn Learning: Creating Positive
Conversations with Challenging
Customers
Sales Representative
Reddot Africa Educational Services Limited, Oyo State, Nigeria |
2019 - 2023
Collaborated with sales teams to create effective sales collateral,
presentations, and promotional materials
Advertised and sold books to schools
Handled account reconciliation activities for the company
Settled customer requests, complaints and enquiries
Organized book promotions in various locations in the state
Customer Support Specialist
Macmillan Nigeria Publishers Limited, Ibadan. Oyo State
| 2010 - 2018
Attended to customers as first point of contact in the
organization
Resolved and / or escalated customers complaints
Interacted with clients via various communication channels
such as phone calls, SMS, chats, live chats and video
conferencing
Wrote reports and feedback for various departments and
stakeholders regarding observations made from customers and
market trends.
