IBUANOKPE AVWEROSUO
Lagos,-Professional Summary
Motivated Customer Success Associate who leverages diplomatic and level-headed
approach to resolve issues. Maintains meticulous records in company software and
drafts reports detailing performance. Dedicated to building customer relationships.
Skills and Competencies
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Detail Oriented
Complaint resolution
Time management
Microsoft Office proficiency
Google Suite
CRM platforms
Critical thinking
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Product knowledge
Discreet and confidential
Organizational skills
Building customer loyalty
Interpersonal Skills
Active listening
Problem-solving
Work History
CUSTOMER SUCCESS ASSOCIATE
Ur Own Teacher
05/2023 - 01/2024
● Built strong, personal, relationships with customers as trusted advisor,
resulting in customer loyalty.
● Managed customer calls efficiently in a fast-paced call center environment.
● Anticipated needs and resolved problems to keep customers happy.
● Enhanced customer satisfaction with fast, knowledgeable service.
● Collaborated with colleagues and co-workers to deliver quality customer
experience.
CUSTOMER SUCCESS ASSOCIATE
Bonafide
11/2022 - 03/2023
● Enhanced customer experience by providing quality assistance.
● Implemented an excellent feedback mechanism.
● Developed highly empathetic client relationships thereby leading to an
increase in the rate of sales and referrals.
● Quickly and accurately answered customer questions, suggested effective
solutions, and resolved issues to increase customer satisfaction.
● Followed up with customers about resolved issues to maintain high
standards of customer service.
Education
Bachelor of Arts, History and International Studies.
2021
Diploma-in-law, Delta State University.
2015
Training and certifications
Customer Service Foundations
Customer Service Skills
Service Management-Building Service Quality
Developing Quality Customer Service Skills
Virtual Assistance
LinkedIn Learning
Alison
Alison
Alison
ALX
