Iberia Obichi Mercy

 IBERIA OBICHI MERCY B.sc Business & Corporate Operations Personnel Results-driven operations professional with years of experience in managing and optimizing operational processes. Proven track record in improving efficiency, reducing costs, and enhancing overall productivity. Skilled in managing individuals, process improvement, and team leadership. Adept at analyzing complex situations, identifying opportunities for improvement, and implementing effective solutions. Strong communication and interpersonal skills, with a collaborative approach to problem-solving. Committed to delivering high-quality results and exceeding organizational goals. Seeking to leverage my expertise to drive operational excellence and contribute to the success of a dynamic organization. Seeking to leverage my skills and experience to contribute to the success of a customer-centric organization. Mail:-Line:- Location: Lagos Nigeria NG SKILLS Customer Service Microsoft office Conflict Resolution EDUCATION AND TRAININGS Digital Witch Community : IT Support, Customer Service Representative - 2023 National Youth Service Corp (NYSC):- Michael Okpara University of Agriculture Umudike, Abia State: B.sc – Economics: 2015 -2019 Lubos Empire: Certificate – Fashion Designs, Fashion Styling Chimex Catering and Decoration World: Delivery of Catering Services - 2015 -2016 Jamin Computers: Computer appreciation and application software - 2014 WORK EXPERIENCE IDMO GLOBAL RESOURCES: 2023 – Present Self Employed Fashion Designer Responsible for all marketing, distribution of clients wears, making incredible designs that suite customers desires and meet with prescribed specification. Help in outsourcing quality fabric and materials to be used in making luxury outfit for both weddings, official outings, dinner and awards nights. Ensure high level of customer satisfaction and collecting feedbacks and services delivery ratings. AJEROMI LOCAL GOVERNMENT COUNCIL - Administrative Officer Responsible for collecting work files, relating issues to supervisor and ensure adequate filling system for all documentations done within and outside the office. Prepare miscellaneous budget and seek approval as well as disburse funds appropriately. In charge of all office activities, ensures that ongoing jobs are completed and reports properly filed and submitted to supervisor. OTHER POSITIONS HELD Supervisory role as a fashion OTHER ACHIEVEMENTS AND CORE OPERATIONS Experienced in customer-facing work environments. Ability to provide an outstanding service within any environment and ensure that I represent any business in a professional and approachable manner. Support high-volume operations with multi-tasking abilities and high energy and deal with a broad range of customers. Possess solid skill in organization, problem solving, teamwork, communication. Handle complex situation etc.